> Markdown version of [/jobs/ext/724882-operations-analyst-heat-networks](https://www.wearedevelopers.com/jobs/ext/724882-operations-analyst-heat-networks). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operations Analyst - Heat Networks - **Company:** Ofgem - **Location:** Glasgow, UK - **Salary:** £26,694.0 - £33,936.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Power BI, Computer Network Operations - **Published:** June 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=ed9d5bc4182db73d ## About the Role Do you have experience in Presentation skills?, You will collaborate with internal teams across Ofgem, as well as external stakeholders including heat network suppliers, operators, trade bodies and consumer organisations. Strong communication and organisational skills will be essential as you build relationships, handle enquiries and contribute to clear, accurate outputs for a range of audiences. This role is well suited to someone with experience in an operational delivery environment who enjoys working at pace, solving problems and contributing to continuous improvement. A proactive and curious mindset will be key, alongside an interest in the energy sector and a commitment to consumer outcomes and Net Zero., * Experience of working autonomously in an operational delivery environment, ideally with a focus on servicing external clients, customers or stakeholders. * Ability to build effective relationships with internal and external stakeholders. * Ability to proactively organise, plan and schedule complex tasks, demonstrate problem solving skills, and deliver high quality outputs. * Experience of working in a process and KPI driven environment. * Ability to evaluate and draw conclusions from basic, structured datasets, using Microsoft Excel, Microsoft PowerBI or similar applications. Desirable Criteria: * Experience of working in a regulated sector either through consultancy, government, policy, regulatory or energy sector projects * Experience of continuous improvement or process optimisation techniques., * Communicating and Influencing * Managing a Quality Service * Changing and Improving * Delivering at Pace, Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. ## Description Ofgem is Great Britain’s independent energy regulator. Our mission is to protect energy consumers, especially those in vulnerable circumstances, by ensuring they are treated fairly and benefit from a cleaner, greener and more affordable energy system. As we prepare to take on regulation of the heat networks sector in 2026, we are expanding our Heat Networks directorate to support this ambitious and high-profile programme. We are now seeking Heat Network Operations Analysts to join our Heat Networks directorate. These roles offer a unique opportunity to help design and deliver the operational framework for a brand-new regulatory regime, supporting both consumer protection and market development as the sector grows. As a Heat Network Operations Analyst, you will play a key role in building and delivering the services that enable thousands of heat network operators and suppliers to engage effectively with Ofgem. Initially, you will contribute to designing and implementing operational processes, working closely with colleagues across policy, compliance and digital teams. Over time, the focus will shift to delivering high-quality operational services that support compliance, transparency and positive outcomes for consumers. Your work will span a range of core operational activities, including registration, queries, monitoring, amendments and authorisation. You will manage cases in line with established processes and performance measures, respond to stakeholder queries about regulatory requirements and analyse structured data to support oversight and decision-making. You will also identify opportunities to improve processes, guidance and user experience, helping to shape a service that is efficient, accessible and responsive., Operational Delivery * Contribute to the delivery of one or more of the five operational activities listed above, managing cases in line with standard procedures, performance metrics and desired outcomes for the sector. * Respond to queries from regulated heat networks and other external stakeholders to help them understand the new heat network regulatory requirements. * Identify opportunities to improve processes, guidance and assistive materials provided to the sector, to help resolve sector queries pre-emptively. Operational Design * Contribute to the design of new operational activities, or the continuous improvement of existing ones, enhancing our capabilities to drive efficiency and good outcomes for the sector and other stakeholders. * Engage with colleagues across the Heat Networks Directorate, including in Digital, Policy and Compliance teams, to understand how Operations can best support successful delivery of our regulatory duties. Stakeholder Management * Working collaboratively across team boundaries and engaging with key Ofgem functions to secure good outcomes to cases. * Supporting the team’s work to build constructive stakeholder relationships with a view to improving outcomes for consumers. * Supporting the team’s work in providing guidance to external stakeholders including heat network suppliers and operators, and ensuring it accurately reflects the policy developed by Ofgem and government. Key Stakeholder Relationships Internal * Our Digital team, including User Researchers, Business Analysts and Service Developers. * Our Policy team. * Our Compliance team. * Our Stakeholder Engagement team. * Operational Leadership, predominantly at Team Manager and Head of Team level. External * Suppliers and operators of heat networks, as well as their trade associations. * Consumer organisations such as Citizens Advice, Energy Ombudsman and Heat Trust, You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn]. At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests. Feedback will only be provided if you attend an interview or assessment., * UK nationals * nationals of the Republic of Ireland * nationals of Commonwealth countries who have the right to work in the UK * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) * individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 * Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) - [How to Build for Decentralized Systems](https://www.wearedevelopers.com/videos/931-how-to-build-for-decentralized-systems) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)