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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operations Field Service Engineer - **Company:** Community Fibre - **Location:** London, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Software Documentation, Instant Messaging Technology, Microsoft Office, Wi-Fi Technology, Computer Network Operations, Tools for Reporting - **Published:** June 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=18e403bd9f0d4876 ## About the Role Do you have experience in Telecommunication?, * Good understanding of fibre terminology and able to communicate this effectively to customers as well as colleagues within the business. * Well-presented and able to demonstrate a professional image as the face of the business. * Self-motivated and able to work independently on a solo basis. * Able to demonstrate empathy with customers and colleagues - personable and friendly. * Calm under pressure and ability to work in a methodical way in a busy environment. * Work alongside the Network Operations Manager/Engineers/Supervisors to ensure that all Network Operations programmes are achieved on time and to the full satisfaction of the customer while meeting SLA * Ensure that Community Fibre Health & Safety requirements are being adhered to, in accordance with the Company Health and Safety Management System, owned by the HSEQ Manager. The experience we're looking for you to bring: * Fibre installation/splicing skills, experience within Telecommunications 1st and 2nd fix. * Capable and confident working at heights. * Working alone * Thorough working knowledge of a fibre network, built through significant job experience and training on site. * Experience in splicing & OTDR testing - training will be provided * Experienced in Fault finding - training will be provided * Experience with fibre blowing Machines - training will be provided * Experience and qualifications in NRSWA. - training will be provided * BT Accredited splicing qualification. * Ability to demonstrate understanding of Construction Design Management (CDM) and the Health & Safety requirements incumbent with such tasks. * Ability to talk the 'same language' as civils and cabling contractors. * IPAF licence desirable. * Good understanding of fibre terminology and able to communicate this effectively to customers as well as colleagues within the business * Well-presented and able to demonstrate a professional image as the face of the business * Self-motivated and able to work independently on a solo basis * Able to demonstrate empathy with customers and colleagues - personable and friendly * Calm under pressure and ability to work in a methodical way in a busy environment * Proactive and efficient, and willing to go the extra mile for customers * Passion for our purpose and mission * Strong fit for our brand and organisational culture ## Description The purpose of this role is to provide fibre installation, repairs, fault finding together with general network maintenance tasks, providing a best in class quality of service for our residential and business customers. The role reports into the Network Engineering Supervisor, the engineer will gain experience in all field-based elements of a FTTx network, showcasing technical and professional experience to our customers as well as internally to support and grow the team within the business. These are likely to include critical splicing field work, testing, reporting and analysing for new and existing customers. Complying to health and safety standards at all times. What you'll be doing: * Supporting the Network Operations Manager in all areas, Installation, Services, Maintenance and Project work * Ensuring splicing, testing and reporting on our optical network is carried out to a standard as outlined by the Community Fibre - Standard Splicing and Testing documentation. * Good understanding of WiFi and various broadband capable devices, networking and structured cabling within the customers premise., * The role is field based, and requires you to visit our subscribers premise to undertake the activation of their requested service. * You will be expected to conduct yourself professionally at all times. As you will be within our customers home, written and verbal updates must be maintained to high standard. * Email, and instant messaging as appropriate * Direct, and conference calling as required * F2F meetings with clients, suppliers, and 3rd parties * Utilisation of reporting tools, project management applications, Microsoft tools etc ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Minimising the Carbon Footprint of Workloads](https://www.wearedevelopers.com/videos/1198-minimising-the-carbon-footprint-of-workloads) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fighting Fraud with an AI Grandma - Ben Hopkins and Morten Legarth from faith @ VCCP](https://www.wearedevelopers.com/videos/1316-fighting-fraud-with-an-ai-grandma-ben-hopkins-and-morten-legarth-from-faith-vccp) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)