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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - London - **Company:** Reds10 - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Outlook, Cloud Computing, Information Technology Operations, Azure Active Directory, Microsoft SharePoint, Office365, Software Troubleshooting, Information Technology, User Accounts - **Published:** June 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=4b9ffa70199c155f ## About the Role Do you have experience in Software troubleshooting?, We're looking for someone who is enthusiastic about technology and delivering excellent service, with: * Experience in an IT support or helpdesk role * Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) * Exposure to Azure Entra ID or Active Directory * Solid troubleshooting skills across hardware, software, and connectivity * Excellent communication skills - able to explain technical issues clearly to non-technical users * Strong organisational skills with the ability to manage a ticket queue independently * A genuine interest in IT and a desire to continuously learn and develop * A customer-first mindset with a high standard of service delivery ## Description We are looking for a proactive and customer-focused IT Support Engineer to join our IT Operations team. Reporting to the Head of IT Operations you will act as a first point of contact for all technology support across our offices, factory, and site locations, ensuring a smooth and reliable IT experience for all users. This is a hands-on role suited to someone who enjoys problem-solving, thrives in a fast-paced environment, and is keen to develop their technical skills across modern cloud technologies., IT Support & Service Delivery * Act as a first point of contact for IT support requests across the Reds10 Group * Manage and resolve helpdesk tickets, including triaging, prioritising, and escalating issues * Provide in-person, remote, and deskside support for hardware, software, and connectivity issues * Maintain clear and professional communication with users throughout issue resolution Device & Asset Management * Set up, configure and deploy laptops and devices for new starters * Support joiners, movers, and leavers processes (onboarding/offboarding) * Maintain accurate records within the IT asset register * Perform routine maintenance, updates, and patching across devices End-User Technology * Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) * Manage user accounts and access via Azure Entra ID * Assist with software installation, licensing, and troubleshooting * Provide support for office network and connectivity issues Project & Infrastructure Support * Assist the Head of IT Operations with IT projects and infrastructure tasks * Support and develop skills in Azure environment build and management * Contribute to IT documentation and knowledge base articles * Assist with security and compliance initiatives, including ISO 27001 activities, * Exposure to modern cloud technologies, including Azure * Involvement in IT projects and infrastructure development * Supportive team environment with opportunities for growth and learning Please note that this role will require Baseline Personnel Security Standard (BPSS) Security Check as part of our recruitment process. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [AI for Enterprise Developers - Dr. Damir Dobric](https://www.wearedevelopers.com/videos/1831-ai-for-enterprise-developers-dr-damir-dobric) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)