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# IT Support N1

- **Company:** DEOLEO GLOBAL S.A.U.
- **Location:** Rivas-Vaciamadrid, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple IOS, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Networking Basics, Azure Active Directory, Microsoft SharePoint, Virtualization Technology, Wi-Fi Technology, Data Logging, Ios Frameworks, Peripherals, Microsoft InTune, Information Technology, Network Server
- **Published:** May 31, 2026
- **Apply:** https://es.indeed.com/viewjob?jk=e8cef447ac8a9466

## About the Role

Do you have experience in iOS development?, We are looking for an IT Support N1 with Problem-solving skills and User-oriented mindset and service quality focus to join our Global Business Development Team in our Global Headquarter (Madrid)., * Higher Vocational Training Degree in Network Computer Systems Administration (ASIR) or equivalent.

 * At least 2 years of experience in a similar role.
 * Technical knowledge of:
 + Operating systems (Windows 11)
 + Microsoft 365 (Outlook, Teams, OneDrive, Office)
 + Active Directory / Azure AD
 + Basic networking concepts (IP, DNS, DHCP, VPN)
 * Intermediate to advanced level of English

Additional desirable knowledge:

 * IT infrastructure knowledge (communications, servers, virtualization, storage, etc.)
 * Microsoft Intune
 * ITIL knowledge
 * Experience with Manage Engine ServiceDesk Plus / Endpoint Central platforms
 * Basic to intermediate level of Italian

Competences

 * User-oriented mindset and service quality focus
 * Problem-solving skills
 * Organizational skills and ability to manage priorities
 * Clear and effective communication
 * Teamwork
 * Critical thinking

## Description

Provide first-level technical support to end users, ensuring the effective resolution of IT incidents, business continuity, and an excellent user experience, leveraging modern automation and artificial intelligence tools., * Provide user support and incident resolution (remote and on-site)

 * Ticket management through a Service Desk tool (logging, tracking, and closing)
 * Support for:
 + Windows-based devices (primarily)
 + Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
 + Mobile devices (iOS / Android)
 * User and device management:
 + User onboarding, offboarding, and changes in Active Directory / Azure AD / asset inventory
 + Assignment of permissions and licenses
 * Resolution of basic incidents related to:
 + Network issues (connectivity, VPN, WiFi)
 + Printers and peripherals
 * Installation, configuration, and updating of equipment and corporate software
 * Escalation of incidents to higher support levels when required
 * Creation and maintenance of technical documentation (knowledge base, procedures)
 * Works closely with all areas of the company.


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