> Markdown version of [/jobs/ext/725207-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/725207-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Freightliner - **Location:** Southampton, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Network Topologies, Microsoft Office, Computer Networking Systems, Hardware Infrastructure - **Published:** June 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=e748a8fb585b9a99 ## About the Role * MS Office 365 installation and configuration * Network topologies and technologies * Windows PC Operating systems * PC hardware technologies * Active Directory * Mobile Technologies * Good communication skills * High levels of Customer Service * Attention to detail * Problem solving skills Behavioural Competencies: Friendly and approachable. Attacks goals and objectives with drive, energy and enthusiasm Diligent completion of task to a high level Proactive approach to work, using own initiative Embraces new challenges, is hands on operationally and gets things done Sets high standards of work for self and consistently achieves these High level of integrity and openness, combined with commitment to good governance Listens attentively to others' perspectives and provides constructive feedback to enhance Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential. We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles. ## Description Working within the IT Helpdesk team, the IT support analysts provide first & second line support to the business covering a wide range of products and hardware, requiring a varied skill set, covering infrastructure\network, applications, hardware, and mobile device support and provisioning., * First point of contact for IT support within the organisation * Answering and resolving service requests * Escalate service requests to the appropriate levels and assuring completion * Installing, configuring, and maintaining applications, Operating Systems and hardware components of computer and network systems * Administration of Active Directory within scope * Daily checks and assessments of systems * Control and management of the backup processes * Maintain and improve technical documentation * Participate in project when required * Participate in the on-call rota * Improve the end user experience * Occasional travel to sites * Any other duties commensurate with skills, scope, and time available. * Implement and adhere to IT and general company policies ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)