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# IT Service Desk Technician (Level 1)

- **Company:** BES Group
- **Location:** Manchester, UK (Remote available)
- **Salary:** £26,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Identity and Access Management, Azure Active Directory, Software Troubleshooting
- **Published:** June 29, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=a36fb0b45a0fc2a8

## About the Role

* Some experience in an IT support, service desk, or customer service environment
 * Knowledge of Windows 10/11, Microsoft 365, and end-user devices
 * Exposure to identity and access management (Entra ID/Azure AD)
 * Understanding of basic IT security principles and patching
 * Strong troubleshooting and problem-solving skills
 * Clear and professional communication skills with non-technical users
 * Ability to manage multiple tasks and priorities effectively
 * Good attention to detail and documentation skills
 * A collaborative approach to working within a team
 * Full UK driving licence and access to your own vehicle (essential)
 * Awareness of ITIL principles or Microsoft certifications would be advantageous

## Description

As an IT Service Desk Technician (Level 1) for British Engineering Services Group, you will provide first line technical support to users across the Group, ensuring incidents and requests are handled efficiently and securely. You will play a key role in delivering a reliable, user-focused IT service while continuously developing your technical knowledge and skills.

You will:

 * Act as first point of contact for IT support via phone, email, Teams, or service management systems
 * Log, manage, and progress incidents and service requests accurately
 * Resolve hardware, software, and Microsoft 365-related issues
 * Build, configure, and support end-user devices using standard tools and images
 * Support joiner, mover, and leaver processes, including equipment provisioning and returns
 * Maintain accurate IT asset records and documentation
 * Document resolutions clearly to support knowledge sharing and continuous improvement
 * Escalate more complex issues to relevant teams where required
 * Assist with knowledge base articles and service improvement activity


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