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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network & Infrastructure Engineer - **Company:** Managed 24\u002F7 Ltd - **Location:** Milton Keynes, UK - **Salary:** £35,000.0 - £45,000.0 - **Contract:** Permanent contract - **Skills:** Cloud Computing, Data Centers, Firmware, Virtual Private Networks (VPN), Routing, Wide Area Networks, Wi-Fi Technology, System Availability, Firewalls (Computer Science), Hardware Infrastructure - **Published:** June 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=34f83a7f7aea5a5a ## About the Role Do you have experience in VPN?, * A passion for providing exceptional customer service even during a period of stress and pressure. * Experience of working in a team * Passionate, professional, with a proactive attitude and attention to detail * Hardware troubleshooting of both desktop and server hardware * Excellent oral and written communication skills with the ability to communicate effectively at all levels * Ability to create detailed documentation * Ability to take ownership of and progress tickets to resolution * Technical aptitude * Excellent social skills with the ability to establish and maintain productive relationships with colleagues and customers. * Ability to display a logical and methodical approach to problem-solving Desirable: * Proven experience as an analyst within a Managed Service Provider environment. * Industry recognised qualifications in a relevant area (i.e., CCNA, CCNP, etc.) * Good knowledge of IT platforms and applications * understanding of the ITIL framework and knowledge of the various associated disciplines. * Working to SLA's and KPI's and to be able to accurately describe their purpose * Clear understanding of service delivery processes across a variety of managed services. * Passionate, particularly about the area of specialist focus * Quality and detail orientated * Positive attitude and influence on others * Commercial aptitude to specify appropriate solutions * Able to achieve potential, stay inspired and motivated * Desire to retain the highest levels of accreditation in core specialty * Able to drive an individual plan based on business strategy Remote support experience of: * Data Centre and Campus Network LAN /WAN * Firewall security and VPN connectivity * Converged and Cloud Infrastructure * High availability and redundant networks Manage and rollout software/firmware updates ## Description This primary focus is to be the highest escalation point within the business for cases raised by the Service Desk within the Networks tower. This role requires in-depth knowledge of switching, routing, wifi, and security layers along with patience and strong troubleshooting skills to provide resolutions that the 1st and 2nd line teams were not able to. Along with that, operational knowledge is required to suggest improvements to process and governance and a willingness to train 1st and 2nd line areas to help with our shift left philosophy., Ensure all open incidents assigned to the team are updated daily. Work with Service Desk Consultants and Analysts to help them develop a greater understanding of issues and resolutions. Keeping up to date with the current standard procedures. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Provide a point of technical escalation and expertise. Escalate potential problem issues with Problem and Incident Management. Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork. Recommend and deploy changes via the change management process when required. Provide technical assistance to on-going projects when required. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)