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# Junior Technical Support Specialist

- **Company:** Tectah
- **Location:** Cheadle, UK
- **Experience:** Starter
- **Salary:** £26,437.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Software Applications, Systems Development Life Cycle, Software Engineering, Strategies of Testing, Usage Tracking
- **Published:** June 29, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=2c9d56949e0ca504

## About the Role

Do you have experience in Technical support?, * Proven experience in the technical support domain.

 * Excellent problem-solving and troubleshooting skills.
 * Strong communication and interpersonal skills.
 * Experience with client interaction and support.
 * Ability to manage multiple tasks and prioritize effectively.
 * Strong understanding of software development lifecycle (SDLC) and testing methodologies.

## Description

We are seeking a motivated and detail-oriented Junior QA Tester & Technical Support Specialist to support the quality and reliability of our software applications. This role involves assisting with testing across multiple applications, supporting client demos, helping with software installations, and providing first-line technical support to existing clients.

You will work closely with senior team members to learn best practices in software testing and customer support while developing your technical skills in a collaborative environment., * Troubleshooting: Diagnose and resolve software and hardware issues for clients.

 * Maintenance & Support: Provide ongoing maintenance and technical support for our systems.
 * Testing: Conduct quality assurance, including developing test cases and identifying software defects.
 * Installation & Training: Perform client installations, configurations, and provide product training.

Technical Support

 * Provide timely and effective technical support to clients, troubleshooting and resolving software issues.
 * Document and track support tickets, ensuring resolution within service level agreements.
 * Develop and maintain a knowledge base of common issues and resolutions.
 * Escalate complex technical issues to senior team members as needed.
 * Communicate with clients regularly about issue resolution status.

Client Demos & Installations

 * Prepare and deliver compelling product demonstrations to potential clients.
 * Conduct software installations and configurations for new and existing clients.
 * Provide training and documentation for clients on software usage.
 * Gather client feedback and relay it to the product development team.

This is a unique opportunity to join a fast growing business that with a dynamic and international team. The opportunity for personal growth is also available for the right candidate as we expand our business.


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