> Markdown version of [/jobs/ext/725236-sme-desk-side-services-amt-asset-management-software](https://www.wearedevelopers.com/jobs/ext/725236-sme-desk-side-services-amt-asset-management-software). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SME - Desk Side Services, AMT Asset Management Software - **Company:** HCLTech - **Location:** Bristol, UK - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Business Software, Network Troubleshooting, AMT Asset Management Software, Information Technology, Performance Monitor - **Published:** June 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=b2524d559d9bed6b ## About the Role Develop training materials and provide ongoing education for deskside support staff.\\r\\nQualifications: \\r\\n* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).\\r\\n* 5+ years of experience in IT support, with at least 2 years in a supervisory or managerial role.\\r\\n* Strong technical knowledge of Windows and Mac operating systems, common business applications, and network troubleshooting.\\r\\n* Excellent leadership, communication, and organizational skills.\\r\\n* Ability to manage multiple priorities and work effectively under pressure.\\r\\n* ITIL or similar service management certification is a plus, Strong technical knowledge of Windows and Mac operating systems, common business applications, and network troubleshooting. * Excellent leadership, communication, and organizational skills. * Ability to manage multiple priorities and work effectively under pressure. * ITIL or similar service management certification is a plus., Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). * 5+ years of experience in IT support, with at least 2 years in a supervisory or managerial role. ## Description The Deskside Support Group Manager is responsible for leading a team of IT professionals who provide onsite technical support to end-users. This role ensures the efficient delivery of hardware, software, and network troubleshooting services, manages escalations, and maintains high levels of customer satisfaction., Deskside Support Group Manager\\r\\nPosition Summary: \\r\\nThe Deskside Support Group Manager is responsible for leading a team of IT professionals who provide onsite technical support to end-users. This role ensures the efficient delivery of hardware, software, and network troubleshooting services, manages escalations, and maintains high levels of customer satisfaction.\\r\\nKey Responsibilities: \\r\\n* Supervise, mentor, and develop a team of deskside support technicians.\\r\\n* Oversee daily operations, ensuring timely resolution of incidents and service requests.\\r\\n* Establish and monitor performance metrics and service level agreements (SLAs).\\r\\n* Collaborate with other IT teams to coordinate projects and escalate complex technical issues.\\r\\n* Maintain inventory of IT assets and ensure compliance with company policies and procedures.\\r\\n* Manage customer communications and feedback to drive continuous service improvement.\\r\\n*, Supervise, mentor, and develop a team of deskside support technicians. * Oversee daily operations, ensuring timely resolution of incidents and service requests. * Establish and monitor performance metrics and service level agreements (SLAs). * Collaborate with other IT teams to coordinate projects and escalate complex technical issues. * Maintain inventory of IT assets and ensure compliance with company policies and procedures. * Manage customer communications and feedback to drive continuous service improvement. * Develop training materials and provide ongoing education for deskside support staff. ## Related Videos - [Grappling With Clunky Old Software? 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