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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Microlise - **Location:** Nottingham, UK - **Salary:** £30,000.0 - **Contract:** Permanent contract - **Skills:** SQL Databases, User Administration - **Published:** June 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=4b8326fba9cbeda2 ## About the Role Do you have experience in Technical support?, * Proven experience within a technical support and / or customer-focused environment * Excellent communication skills, with the ability to interpret and relay technical information clearly and concisely * Positive attitude; capable of working under pressure as part of a team * Confident in using your own initiative and proactively thinking outside of the box * An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents * Organised and with a flexible approach to adapt to changing priorities * An understanding of SQL and basic SQL writing, with experience running and interpreting the returned results ## Description Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst delivering the highest level of customer support. We have an exciting opportunity for a Technical Support Engineer, to support the Service Desk team with exceptional customer service and technical knowledge, whilst providing expert first line support to our customers. This is a great opportunity for someone looking to get into the world of technical customer support. We are invested in developing our people, and with our "swarm" approach to resolving incidents, you will get the chance to learn new technologies and skills to drive your career forward. Have you got service desk and / or customer support experience? Are you looking for a new opportunity and challenge? How about joining an organisation whose clients include industry giants such as JCB, Tesco and Stobarts? What you will be doing: * Own incidents through to resolution; provide user support, user administration and customer liaison * Assess and prioritise incidents * Identify root cause and liaise with the Incident and Problem Management team * Monitor, track and drive incident investigation, diagnosis and resolution to exceed and meet SLAs * Provide technical assistance for service issues in accordance with service desk policies * Link known or reoccurring errors, major outages to live incidents for reporting purposes * Maintain an awareness and understanding of incidents allowing effective communication with senior management and customers * Identify patterns in incidents and possible contributing factors or causes of system failure * Contribute to the ongoing internal and external knowledge documentation process, including common fixes and known issues * Work with other areas to develop and deliver improvements to processes and procedures * Contribute to the success of your assigned Swarm, supporting other team members and sharing knowledge ## Related Videos - [Hacking MSSQL on Cloud. 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