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# IT Desktop Engineer (Field Engineer)

- **Company:** Network Squad Ltd
- **Location:** Worcester, UK
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Microsoft Office, Networking Basics, Remote Desktop Services, Software Engineering, Peripherals, Computer Equipment, User Administration
- **Published:** June 29, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=05cec018f55677b5

## About the Role

Do you have a valid Driving License license?, Do you have experience in Windows?, * Proven experience as an IT Support or Desktop Engineer

 * Strong knowledge of Windows 10/11, Office 365, and basic networking
 * Familiar with Active Directory and basic server-side support (a plus)
 * Good understanding of PC hardware troubleshooting
 * Excellent problem-solving and communication skills
 * Ability to work independently and as part of a team
 * Customer-focused mindset
 * Experience with MSP (Managed Service Provider) environments
 * IT certifications like CompTIA A+, Microsoft MCP, or similar (preferred but not essential)
 * Age must be between 28 to 45 years.

Application question(s):

 * Are you self-employed or contractor?
 * Have you worked in a Managed Service Provider (MSP) environment before?
 * What is your process for installing and configuring a new laptop for a user?
 * Do you have a car & driving license?
 * Do you currently hold a valid Security Check (SC) clearance, or have you previously undergone SC vetting?
 * Are you a British national? Or could you share the type of visa you hold and its expiry date?
 * Can you join immediately?

## Description

As an IT Desktop Engineer, you'll be the first point of contact for end-user support issues, providing hands-on and remote troubleshooting for desktops, laptops, peripherals, and software applications. You'll play a key role in maintaining seamless technical operations for our clients and internal users., * Provide 1st and 2nd line support for desktops, laptops, printers, and other peripherals

 * Troubleshoot Windows OS, Office 365, and general software issues
 * Install, configure, and maintain hardware and software
 * Manage Active Directory tasks (password resets, user management, etc.)
 * Handle remote support via phone, email, and remote desktop tools
 * Support hardware replacements, upgrades, and repairs
 * Collaborate with other engineers to resolve complex issues
 * Maintain documentation of issues, solutions, and system changes


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