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# Desktop Support Engineer-EUC

- **Company:** Allied digital service limited
- **Location:** Liverpool, UK
- **Experience:** Experienced
- **Salary:** £26,420.0 - £28,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, HP Thin Clients, Microsoft Office, Networking Basics, Windows Desktop, Wireless Access Point, Network Routers, Tablet Computers, Headsets, Peripherals, Computer Equipment, Patch Management, Laptops, Routing & Switching, Hardware Infrastructure
- **Published:** June 29, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=45665b3be1b526a9

## About the Role

Do you have experience in Desktop support?, * Strong hands-on experience with Windows desktop and laptop environments.

 * Good understanding of enterprise hardware, peripherals, and basic networking (switches, routers, access points).
 * Experience with Microsoft Office and Outlook support.
 * Familiarity with endpoint security, patching, compliance, and ITSM/ticketing tools.

Strong customer service orientation with the ability to handle high-priority and VIP support independently., * Desktop support: 3 years (required)

## Description

* Provide onsite deskside support for end-user issues including software installation/uninstallation, Outlook/email configuration, Microsoft Office issues, and desktop/laptop application problems.
 * Support user account and password-related issues in coordination with remote support teams.
 * Deliver VIP support, including assistance during critical business hours.
 * Provide conference room and event support, including setup and troubleshooting of AV and conferencing equipment.

Hardware & Infrastructure Support

 * Perform physical installation, troubleshooting, repair, maintenance, and testing of IT equipment.
 * Execute rack preparation and rack-and-stack activities for switches and routers as required.
 * Provision, deploy, and maintain end-user hardware, including PCs, laptops, tablets, thin clients, monitors, peripherals, headsets, and collaboration devices.
 * Install and troubleshoot wireless access points.
 * Coordinate site access, equipment staging, and related onsite activities.

Operations, Audits & Security

 * Conduct site audits and reconcile asset and configuration discrepancies.
 * Ensure compliance with desktop security standards, including antivirus monitoring, patch management, and organizational security policies.
 * Maintain accurate documentation of onsite activities, actions taken, and resolutions.


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