> Markdown version of [/jobs/ext/725308-microsoft-dynamics-365-business-analyst-consultant-ii](https://www.wearedevelopers.com/jobs/ext/725308-microsoft-dynamics-365-business-analyst-consultant-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Microsoft Dynamics 365 Business Analyst (Consultant II) - **Company:** UST - **Location:** Norwich, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Data Analysis, Confluence, JIRA, Microsoft Azure, DevOps, Microsoft Dynamics CRM, Microsoft Dynamics, Power BI, Systems Integration, Microsoft Power Automate, Power Platform Integration, Information Technology, Microsoft Business Central, Powerapps - **Published:** June 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=e69a4a3d01740ccf ## About the Role Do you have experience in Sales?, We are seeking a senior Microsoft Dynamics 365 Business Analyst with minimum of 15 years of IT experience and a strong background in CRM, business analysis, and process optimisation. The role focuses on translating business needs into effective Dynamics 365 CRM and Power Platform solutions, supporting large-scale CRM modernisation and digital transformation initiatives., * Minimum of 15 years' IT experience with strong Business Analyst background * Proven experience delivering Microsoft Dynamics 365 CRM solutions * Strong understanding of: + CRM business processes + Dataverse concepts and data models + CRM security and role models + Experience working on large, complex CRM programmes Nice to have skills: * Power Platform experience (Power Apps, Power Automate, Power BI) * Experience in regulated industries (Banking, Insurance, Healthcare) * Exposure to integrations and enterprise architecture discussions * Microsoft Dynamics 365 / Power Platform certifications Tools & Skills: * Tools: Dynamics 365 CRM, Dataverse, Power Platform, Azure DevOps, Jira, Confluence * Skills: Business Analysis, Requirements Engineering, Process Modelling, Data Analysis, Change Management, business analysis,data analysis,microsoft dynamics 365,devops,change management ## Description * Lead end-to-end business analysis across Dynamics 365 CRM programmes * Engage stakeholders to capture requirements, facilitate workshops, and define as-is / to-be processes * Translate business needs into functional requirements, user stories, and acceptance criteria * Provide functional expertise across Dynamics 365 CRM modules: + Sales + Customer Service + Customer Insights / Marketing + Field Service (where applicable) * Define standards for: + Business Process Flows + Case management, SLAs, queues + Forms, views, dashboards, and automations + Identify optimisation and automation opportunities using: * Dynamics 365 native capabilities * Power Platform (Power Automate, Power Apps) * Support Agile / SAFe / hybrid delivery, including backlog refinement and UAT * Promote an OOB-first approach with controlled customisation ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)