> Markdown version of [/jobs/ext/725325-helpdesk-operator-shift](https://www.wearedevelopers.com/jobs/ext/725325-helpdesk-operator-shift). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Operator - Shift - **Company:** Equans - **Location:** Birmingham, UK - **Contract:** Permanent contract - **Skills:** File Systems, Data Logging, Computerised Systems - **Published:** June 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=e64430fee2bc574b ## About the Role Do you have experience in Maximo?, + Excellent communication skills. + Skilled in Help Desk call processing. + An effective communicator both written & oral. + Able to plan, prioritise and allocate work. + Self-disciplined and able to work on own initiative. + Flexible and adaptable approach to work. + Preferably Maximo trained, however job specific training can be provided. + This role includes a Standard DBS check therefore ability to pass is essential. ## Description Reporting to the Workflow Supervisor, you will be responsible for receiving, logging, and updating Workflow requests, whilst ensuring that the operation supports and complies with the Birmingham New Hospitals Project Contract specification. The successful candidate will also plan and dispatch all work that is logged on the Helpdesk. The Helpdesk Operators play a Crucial role within the Birmingham Hospitals project, they are responsible for planning and dispatch all work that comes through the helpdesk and will be the first point of contact for all customers requesting repairs for any service we provide. Please note shift patterns before applying: 10 hour shifts 4 on 4 off comprised of 0700-1700,1100-2100 & 2100-0700. What will you deliver? * + Input & prioritisation of Service Requests from Users via verbal and electronic methods. + Dispatching and closing down of reactive work orders. + Preparation and issue of Planned Maintenance Work Orders. + Closing down of Planned Maintenance Work Orders. + Assist in the maintenance of Workflow records & filing system. + Assign work, monitor and follow up Subcontractor Works. + Input and retrieve data efficiently and accurately on a daily basis using the computerised systems within Helpdesk, producing information and reports as and when required. + Purchase Requisition and Ordering processing for materials and Subcontractors. + Control & monitor flow of all job requests. + Provide administrative support in keeping records (sickness/holiday absences, works, inspections, audits, etc.) producing reports and general office administration. + Act as first point of contact for internal and external parties providing information on departmental procedures where appropriate. ## Related Videos - [Possibilities with Web Capabilities](https://www.wearedevelopers.com/videos/1575-possibilities-with-web-capabilities) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [ Project Fugu: Progressive Web Apps, Superpowered](https://www.wearedevelopers.com/videos/290-project-fugu-progressive-web-apps-superpowered) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Logs in observability - Correlation](https://www.wearedevelopers.com/videos/1430-logs-in-observability-correlation) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)