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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician (Schools) - **Company:** ITeach Wales Limited - **Location:** Cardiff, UK - **Experience:** Experienced - **Salary:** £25,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Chrome OS, Cyber Security, Networking Basics, Server Supported Gaming, Wireless Networks, Wi-Fi Technology, Microsoft InTune, Information Technology, Deployment Automation, Gsuite - **Published:** June 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=a1f198b236a969c7 ## About the Role Do you have a valid Driving License license?, Do you have experience in IT?, Do you have a GCSE?, We're looking for a proactive and enthusiastic School IT Technician to join our growing team. This is an excellent opportunity for someone who enjoys problem-solving, working with people, and making a genuine impact within education through technology., · Good general education including English and Mathematics GCSE · Demonstrable IT knowledge and troubleshooting ability OR A relevant Level 2 qualification on the Credit and Qualifications Framework for Wales Desirable Skills & Experience The following skills and experience would be advantageous: A-Level IT or equivalent qualification Experience with Microsoft Intune and Autopilot Experience using Mobile Device Management (MDM) platforms Basic networking and server support knowledge Wi-Fi troubleshooting and support experience Understanding of cyber security and IT security best practices Previous experience supporting schools or educational environments About You You'll thrive in this role if you: Enjoy helping people solve problems Take pride in delivering excellent customer service Have a genuine interest in Technology Like working in different environments and meeting new people Are keen to learn and develop your skills Are organised and able to manage competing priorities effectively Can communicate confidently with both technical and non-technical users, * IT support: 2 years (preferred) ## Description You'll work closely with schools across the Cardiff area, providing both on-site and remote technical support to ensure that IT systems remain secure, reliable, and effective for staff and pupils alike., No two days are the same. You could be helping a teacher connect classroom technology in the morning, deploying new devices for a school in the afternoon, and assisting with Microsoft 365 issues before the end of the day., · Diagnose and resolve hardware, software, network, and connectivity issues. · Provide professional and customer-focused IT support to school staff. · Deliver support remotely and on-site across multiple school locations. · Log, manage, and update support tickets using our Helpdesk and CRM systems. · Ensure support requests are resolved within agreed Service Level Agreements (SLAs). · Build, configure, deploy and maintain PCs, laptops, software and other end-user devices. · Support Windows, macOS, and ChromeOS environments. · Assist users with Microsoft 365 and Google Workspace applications. · Troubleshoot printers, scanners, photocopiers, and classroom audio-visual equipment. · Assist with the deployment and management of mobile devices using MDM solutions. · Support basic networking, wireless infrastructure, and IT security best practices. · Work collaboratively with colleagues on larger projects and service improvements. · Effectively prioritise and manage multiple tasks in a busy support environment. ## Related Videos - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [The Memory Leak That Ate Our Cluster: A Postmortem](https://www.wearedevelopers.com/videos/2057-the-memory-leak-that-ate-our-cluster-a-postmortem) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Extensionator - Rise of the Chromium](https://www.wearedevelopers.com/videos/119-extensionator-rise-of-the-chromium) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)