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# Solution Architect (Genesys Cloud) - Remote

- **Company:** UST
- **Location:** UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Confluence, JIRA, User Authentication, Microsoft Azure, Software as a Service, Cloud Computing, Cloud Engineering, Customer Interaction Management (Software), Identity and Access Management, Microsoft Dynamics, OAuth, Role-Based Access Control, Release Management, Systems Integration, Enterprise Software Applications, Genesys, Event Driven Architecture, Data Lakes, Data Analytics, Apache Kafka, Data Management, Api Design, Restful APIs
- **Published:** June 29, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=ae0589a53293f4e8

## About the Role

Do you have experience in Solution architecture?, * Proven experience in Solution Architecture, Enterprise Architecture or Technical Leadership roles related to Data management and Reporting

 * Strong experience designing scalable architectures for SaaS platforms and enterprise systems.
 * Deep understanding of Cloud-native architectures, API-based integrations, Event-driven architectures, Omnichannel platforms, Data and analytics ecosystems
 * Strong knowledge of SaaS multi-tenant architectures, Security and identity Management, RBAC and authentication models
 * Experience working with Cloud platforms and Integration ecosystems
 * Experience collaborating with cross-functional Product and Engineering organizations.
 * Ability to drive technical alignment across multiple teams and stakeholders.
 * English proficiency

Technologies Expected

 * AWS / Azure / Cloud-native architectures
 * Genesys Cloud / Microsoft Dynamics 365
 * REST APIs / Event-driven architectures / Kafka / Event Bus
 * Data Lake / Data Platforms / Realtime processing / Historical analytics
 * OAuth2 / RBAC / Identity & Access Management / Security governance
 * Jira / Confluence

## Description

The selected candidate will be responsible for defining and implementing the technical requirements for Reporting (Historic and real-time) for the assisted channels (Contact center and Branches), collaborating with the Functional product owner., * Own the technical architecture and evolution of platform capabilities within the Foundations tower.

 * Design and evolve scalable architectures for Omnichannel servicing platforms, Customer interaction Management, Data and analytics capabilities, Event-driven integrations, Customer View and servicing platforms, Realtime and historical processing
 * Define and enforce Technical standards, Integration patterns, Security frameworks, Architecture governance principles, Scalability and resiliency standards
 * Design architectures supporting Multi-country deployments, SaaS multi-tenant environments and Embedded platform capabilities
 * Supervise and support complex integrations between Genesys Cloud, Microsoft Dynamics 365, Data platforms, Security platforms, Customer interaction systems, Internal and external enterprise applications
 * Collaborate with Product Managers and Functional Product Owners to translate business requirements into scalable technical solutions.
 * Participate actively in Architecture reviews, Technical governance, Backlog prioritization, Technical risk Management, Release planning and Platform evolution strategy
 * Support engineering teams during implementation and technical decision-making processes.
 * Maintain technical architecture documentation updated in Confluence and related repositories.


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