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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** LayerZero Power Systems Inc - **Location:** Aurora, OH, United States - **Experience:** Experienced - **Salary:** $70,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Azure Active Directory, Microsoft SharePoint, Wi-Fi Technology, Enterprise Software Applications, Microsoft Onedrive, Information Technology, User Accounts - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d715beb20fb3f562 ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, Required * 3-5 years of IT support, help desk, or service desk experience. * Strong troubleshooting abilities across hardware, software, and networks. * Excellent communication and customer service skills. * Hands-on experience with: * Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) * Windows operating systems * Basic networking (DNS, DHCP, Wi-Fi, VPN) * Ability to support manufacturing-floor technology and work onsite as needed. Preferred * Experience with ERP systems, ticketing platforms, or endpoint management tools. * Exposure to Active Directory or Azure AD. * Knowledge of IT asset management practices., * Associate degree or higher in Information Technology, Computer Science, or a related field preferred. * Equivalent hands-on experience will be considered in lieu of a degree. * Industry certifications are a plus, including: CompTIA A+, Network+, Security+ Microsoft 365 Fundamentals (MS-900), * Someone who loves solving problems and helping people * Someone who communicates clearly and stays calm under pressure * Someone who is eager to learn and grow in an enterprise IT environment * Someone who takes initiative and follows through ## Description The IT Support Specialist provides Tier 1 and Tier 2 technical support across the organization, ensuring that employees have reliable access to the hardware, applications, and systems they need to perform at their best. This role works hands-on with Windows devices, Microsoft 365, enterprise applications, networking basics, and manufacturing-floor tools., End-User Support * Provide Tier 1 & Tier 2 support for desktops, laptops, mobile devices, and corporate applications. * Troubleshoot issues involving connectivity, user identity/access, device performance, and software errors. * Support both office employees and manufacturing-floor personnel. System Setup & Configuration * Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard apps. * Assist new hires with workstation setup and onboarding support. Application & System Support * Assist with ERP system support and enhancements. * Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and general business applications. * Participate in new system rollouts, upgrades, and implementation projects. Ticketing & Documentation * Log, track, and resolve support tickets according to defined SLAs. * Maintain accurate documentation, device lifecycle records, and asset inventory. * Report recurring issues to the IT team to drive long-term solutions. Operational Support * Assist with hardware imaging, network troubleshooting, and basic IT maintenance tasks. * Support IT initiatives and contribute to continuous improvement of support processes., * Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects. * Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement. * Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life. * Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)