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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Support Technician Temp - **Company:** ONTIC PARTNERS LLC - **Location:** Creedmoor, NC, United States - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Software Documentation, Cyber Security, Computer Maintenance, Connectivity Problems, Information Technology, Patch Management, Engineering Base, User Administration - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1108b1cd1c4271dc ## About the Role Do you have experience in Technical documentation?, Do you have a Associate's degree?, We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!, * Must be a US citizen or legal resident * Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent experience) * Computer troubleshooting and application/user support * Strong problem-solving and analytical skills; ability to manage multiple projects and problem-solve * Communicate effectively with all levels of management and staff, both technical and non-technical users * Must be a self-starter with strong organizational skills * Foundational knowledge of Windows operating systems and hardware troubleshooting * Strong awareness of cybersecurity best practices * Excellent documentation and communication skills * Ability to follow strict policies and procedures * Potential participation in on-call rotation, This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person " as defined by 22. C.F.R. ยง120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, asylee, or refugee. ## Description Our team is looking for an experienced Temporary IT Helpdesk Support Technician (Contract) to join us. You will report to the Director of IT, NC, and work onsite at our Creedmoor, NC facility., We are seeking a detail-oriented and security-conscious Temporary IT Helpdesk Support Technician to support our aerospace and defense operations. This role provides frontline IT support in a highly regulated, mission-critical environment. The ideal candidate demonstrates strong technical aptitude, adherence to security protocols, and a commitment to supporting systems that enable national security and advanced aerospace innovation. On-site role within secure facilities., * Provide outstanding customer service Tier 1 and Tier 2 technical support for desktops, laptops, ruggedized systems, and peripheral devices in secure environments. Maintain, update records, and tickets using ServiceDesk * Troubleshoot hardware, software, and network connectivity issues in compliance with IT security policies * Install, configure, and maintain Windows-based systems in accordance with cybersecurity and regulatory requirements * Support Microsoft 365 (or secure enterprise equivalents), engineering applications, and specialized defense software * Assist with user account provisioning, access controls, and Active Directory management * Maintain system documentation in accordance with ITAR, NIST, CMMC, or other applicable compliance frameworks * Deploy and support systems within classified or controlled-access environments (as permitted by clearance level) * Perform patch management, antivirus updates, and endpoint security monitoring * Escalate incidents following established incident response and security procedures * Support audits and compliance checks by maintaining accurate technical records ## Related Videos - [Less Is More: How Lagom and Agile Can Create Harmonious Workflows](https://www.wearedevelopers.com/videos/1993-less-is-more-how-lagom-and-agile-can-create-harmonious-workflows) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)