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# Part-Time Technical Support Representative

- **Company:** Service, Llc
- **Location:** Troy, MI, United States
- **Salary:** $31,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Computer Programming, System Configuration, Remote Desktop Services, Software Engineering, Software Quality Assurance (SQA), Wireless Networks, Windows Scripting, Information Technology
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0b164df0c81785ad

## About the Role

Do you have experience in Word embeddings?, This role is ideal for individuals pursuing a degree in Computer Science, Information Technology, or a related field who are looking to gain hands-on experience in both software quality assurance and technical support., * Experience using and configuring Windows 7, 8, and 10

 * Experience installing applications and drivers on Windows systems
 * Basic knowledge of wireless networking
 * Proficiency with Microsoft Excel and Word
 * Strong oral and written communication skills
 * Customer service-oriented mindset
 * Ability to work onsite at our designated office from 8am to 3pm, or 8am to 4pm, 3x/week

Preferred Skills:

 * Programming or Windows scripting experience
 * Experience setting up wireless networks
 * Previous help desk or technical support experience, * Ability to remain in a stationary position (sitting or standing) for extended periods
 * Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)
 * Ability to view and interpret information on a computer screen for extended periods
 * Ability to communicate effectively via phone, video, and written communication
 * Ability to participate in virtual meetings with or without reasonable accommodation

## Description

The Technical Support Specialist plays a dual role-ensuring the quality of new software releases and providing technical assistance to dealership clients using Service Lane eAdvisor. This position offers valuable exposure to the full software development lifecycle and real-world problem-solving in a customer-facing environment.

What You'll Do:

 * Perform testing and validation of beta-level software releases
 * Execute test plans and document findings, including bugs and defects
 * Conduct exploratory testing to identify issues and "break" new software releases
 * Provide technical support and troubleshooting for Service Lane eAdvisor dealership clients
 * Respond to client requests for assistance via phone using remote desktop tools
 * Diagnose and resolve basic hardware and software issues
 * Participate in the software development lifecycle
 * Gain hands-on experience in software design and quality assurance

Travel Requirement: Less than 5%

Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.


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