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# Internet Support Engineer

- **Company:** Ideatek Telcom LLC
- **Location:** Wichita, KS, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Networking Basics, Routing
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e72b2097a4fb3cae

## About the Role

Do you have experience in Customer communication?, To be considered for this role, you'll need the following required qualifications:

 * 3+ years of experience in a technical support, help desk, or high-volume ISP support role.
 * Proven ability to work effectively and collaboratively in a fast-paced, team-oriented environment.
 * Availability to work standard shifts, with the flexibility for occasional weekend coverage as needed.

What Will Help You Stand Out

 * Possession of relevant technical certifications.
 * Strong hands-on experience with networking principles and architecture.
 * Deep experience supporting advanced internet, routing, and phone technologies.
 * Familiarity with CRM, ticketing, or customer support infrastructure., * Strong problem-solving skills with a genuine desire to find solutions
 * Demonstrated ability to think creatively when helping others
 * High attention to detail with a focus on accuracy and follow-through
 * Commitment to delivering service that consistently exceeds expectations

## Description

An Internet Support Engineer spends the day supporting customers by listening to their needs and providing meaningful solutions through advanced troubleshooting of IdeaTek's wireless, fiber internet, and phone services. They deliver exceptional customer service with empathy, patience, and kindness, ensuring customers feel supported every step of the way.

As a senior member of the team, they not only partner with internal teams to resolve complex issues and identify recurring trends, but they also take an active role in coaching, mentoring, and developing fellow team members. Proactive follow-up and a commitment to process improvement help ensure our technical support operations consistently exceed expectations., * Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently.

 * Provide a consistently high level of service to existing IdeaTek customers.
 * Communicate with Engineering to learn skills and gain knowledge that can be shared with the Internet Support Team
 * Assists in coaching, mentoring, and developing team members to elevate overall support quality.
 * Monitoring of chats in real time to provide assistance.
 * Collaborate with internal teams to ensure timely resolutions and positive customer outcomes.
 * Identify trends or recurring technical issues and share insights to drive process improvements.
 * Proactively follow up with customers to confirm issues are resolved and expectations are met.
 * Demonstrate empathy, patience, professionalism, and kindness in every interaction.


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