> Markdown version of [/jobs/ext/726737-senioradministrator-miscrosoft-windows-microsoft-servers-rds-touch-services](https://www.wearedevelopers.com/jobs/ext/726737-senioradministrator-miscrosoft-windows-microsoft-servers-rds-touch-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

- **Company:** HCL America Inc.
- **Location:** Fort, United States
- **Salary:** $88,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Servers, Software Engineering, Servicenow
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=669314613803c05e

## About the Role

Do you have experience in Windows?, Skill Requirement : * Provide L2 deskside and depot support for end-user devices

## Description

Job Summary : DESK SIDE SERVICES : Provide L2 deskside and depot support for end-user devices, Job Responsibilities : * Provide L2 deskside and depot support for end-user devices * Support Manufacturing (MLL) workstations & compliance process * Troubleshoot and resolve hardware, software, and network-related issues * Handle laptop/desktop builds, imaging, and deployment * Manage asset tracking, inventory, and lifecycle activities * Support new hire onboarding (NH builds) and refresh activities * Coordinate with vendors (e.g., DHL, OEMs, Xerox) for repairs and logistics * Ensure adherence to SLA and ticket resolution timelines * Update and maintain accurate ticket notes in ServiceNow * Provide onsite support across multiple locations, with flexible scheduling * Handle escalations and critical incidents with ownership * Candidate He must report to these sites NA- United States - Lititz 400 West Lincoln Ave - 3 days/week (Monday-Tuesday-Wednesday) * Candidate He must report to these sites NA - United States - Fort Washington 7050 Camp Hill Rd, Building C - C0540 -
2 days/week (Thursday-Friday) role involves troubleshooting hardware/software issues, managing assets, and ensuring SLA compliance


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