> Markdown version of [/jobs/ext/726786-tier-1-support-engineer](https://www.wearedevelopers.com/jobs/ext/726786-tier-1-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 Support Engineer - **Company:** Sierra Experts, Inc. - **Location:** Pittsburgh, PA, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Systems Engineering, Information Systems, Microsoft Exchange Server, Microsoft Office, Information Technology - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ffab6d1d67f05e5f ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, Sierra Experts is seeking an enthusiastic, self-motivated Tier 1 Support Engineer to be a core member of our operations team. We require a dedicated problem solver who can multi-task and prioritize tasks in a fast-paced and demanding environment. The position will work closely with other Operations Engineers and developers to help support small, medium and large-scale clients. This is a full-time position with excellent growth potential., Self-Motivated Must be highly motivated. Thinks Critically Must be able to apply critical thinking with respect to all work performed. Excellent Communicator Must possess strong communication skills, both written and oral. Detail-Oriented Must be able to handle very detailed job requirements as required Very Strong Understanding of Basic IT Support Concepts Must have a very strong understanding of fundamental IT concepts in the areas of desktops, servers, and networking. Manages Time Effectively Must be able to manage own schedule and workflow efficiently in order to meet all assigned objectives. Learns Fast Must be a fast learner with respect to quickly picking up newly assigned duties Learns Unfamiliar Concepts Must be willing and able to learn about unfamiliar technical and procedural concepts. Required Technical Skills: Must be able to operate, configure and troubleshoot the following systems Windows-based workstations Microsoft Exchange and other mail clients Active directory implementations Problem and Resolution Writing Must be able to quickly and easily communicate technical concepts in writing. Microsoft Office Must be proficient with standard MS Office applications Technical Task Documentation Must be able to review and interpret very technical work notes Education: Associates degree or equivalent experience is required Must have some level of education or experience in Information Systems Support, Information Systems Engineering or related disciplines. ## Description The Tier 1 Support Engineer will work with customers to identify support issues. The Tier 1 Support Engineer will fully document customer issues The Tier 1 Support Engineer will address customer issues and will utilize internal documentation as a guideline where applicable. The Tier 1 Support Engineer will document all work performed The Tier 1 Support Engineer will document technical processes as required The Tier 1 Support Engineer will document system configuration information as required The Tier 1 Support Engineer will perform on-site assistance as required The Tier 1 Support Engineer will monitor system events and alerts as required The Tier 1 Support Engineer will perform other tasks as may be required ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)