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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ProServe Solutions Engineer - **Company:** SewerAI Corporation - **Location:** United States (Remote available) - **Salary:** $90,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Link Aggregation (Ethernet), Application Programming Interfaces (APIs), Artificial Intelligence, Computerized Maintenance Management Systems, Customer Data Management, Extract Transform Load (ETL), Data Migration, SQL Databases, Data Management - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a8edba02e43acae8 ## About the Role Do you have experience in Customer communication?, * No CS degree or software-engineering background required - this is a domain-first hire. * Hands-on field experience in sewer or wastewater inspection (CCTV, SSES, or similar programs). * Direct experience with inspection data and submittals - coding, QAQC, exports, or data management - for a contractor, utility, or engineering firm. * Fluency with NASSCO standards; PACP/LACP/MACP certification preferred, or the background to certify quickly. * Nice to have: prior contractor, utility, or engineering-consulting background; any exposure to scripting, SQL, or data tooling, even at a hobby level. Skills & Competencies * Customer-facing confidence - comfortable running a discovery call with a city's operations or IT team and keeping it on track. * Strong ownership and follow-through; able to manage ambiguity and changing customer environments without losing momentum. * Practical communicator who translates technical topics into plain language for non-technical stakeholders. * Genuine curiosity about messy, real-world data problems and willingness to learn AI-assisted scripting, ETL work, and API tooling without an engineering background. * Exceptional attention to detail, particularly around data quality validation and NASSCO coding standards. ## Description We're hiring a domain-first Professional Services Engineer who brings real sewer-inspection field expertise and wants to grow into technical delivery. As SewerAI scales rapidly, you'll own customer engagements end-to-end - from the first discovery call through validated delivery of a data migration or CMMS integration - becoming the trusted technical face for the customers you own., Customer Engagement & Delivery * Own the full engagement lifecycle - from technical discovery through scoping, ETL execution, and delivery - as the single accountable owner on each customer account. * Run discovery and intake calls with city operations and IT teams; produce Scoping Summaries that translate field realities into clear technical requirements. * Lead weekly customer check-ins, keeping engagements on track and resolving issues before they escalate. * Serve as the primary technical point of contact for your accounts, building trusted relationships with utility and contractor stakeholders. Data Migration & Integration * Execute legacy data migrations into Pioneer, validating inspection data quality at each stage of the process. * Stand up and configure CMMS integrations (Cityworks, Cartegraph) against the SewerAI API. * Use AI-assisted tooling and the ProServe CLI/SDK to script, map, and transform customer data - with support from Engineering where needed. * Build reusable scripts and patterns over time that make the next engagement faster and more consistent. Data Quality & Validation * Apply NASSCO coding standards (PACP/LACP/MACP) to validate inspection data submitted by customers prior to migration. * Identify and resolve data quality issues - coding errors, format mismatches, incomplete submittals - in collaboration with the customer and internal teams. * Maintain thorough documentation of engagement activity, data decisions, and delivery outcomes. Cross-Functional Collaboration * Partner with Technical Account Managers, Product, and Engineering to surface customer feedback, flag data edge cases, and continuously improve the ProServe delivery process. * Contribute to the development of ProServe playbooks, intake templates, and QA standards as the team scales. ## Related Videos - [Data Science, ML & AI in the Oil and Gas Industry at NDT Global - Dr. Katja Träumner](https://www.wearedevelopers.com/videos/1308-data-science-ml-ai-in-the-oil-and-gas-industry-at-ndt-global-dr-katja-traumner) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client) - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) - [Tomorrow's cloud data platforms - fully managed database-as-a-service (DBaaS)](https://www.wearedevelopers.com/videos/254-tomorrow-s-cloud-data-platforms-fully-managed-database-as-a-service-dbaas) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)