> Markdown version of [/jobs/ext/726869-av-support-engineer-it-desktop-support-engineer-full](https://www.wearedevelopers.com/jobs/ext/726869-av-support-engineer-it-desktop-support-engineer-full). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # AV Support Engineer / IT Desktop Support Engineer (Full - **Company:** Axiom - **Location:** Warren, NJ, United States - **Experience:** Experienced - **Contract:** Contract - **Skills:** JIRA, Microsoft Outlook, Collaborative Software, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Microsoft SharePoint, Software Deployment, TCP/IP, User Environment Management, Wide Area Networks, Cisco WebEx, Wireless Networks, Wi-Fi Technology, Office365, Peripherals, Information Technology, Patch Management, Laptops, Servicenow, User Accounts - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fdcb42c2742fa52c ## About the Role This position requires a professional who can independently troubleshoot hardware, software, networking, and AV-related issues while delivering exceptional customer service in a fast-paced enterprise environment., * 3+ years of experience in IT Desktop Support, End User Computing (EUC), or Technical Support roles. * 2+ years of hands-on Audio Visual (AV) support experience in a corporate environment. * Strong knowledge of Windows 10/11 operating systems. * Experience supporting Microsoft Office 365 and Microsoft Teams. * Experience with Teams Rooms, Zoom Rooms, Webex, or similar conferencing technologies. * Knowledge of AV hardware including cameras, microphones, displays, speakers, and control systems. * Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi. * Experience using ticketing systems such as ServiceNow, Remedy, Jira, or similar platforms. * Strong troubleshooting and problem-solving skills. * Excellent verbal and written communication skills. * Ability to lift and move IT and AV equipment when required., * Experience supporting executive leadership teams. * ITIL Foundation Certification. * CompTIA A+, Network+, or Microsoft certifications. * Experience with digital signage and room scheduling systems. * Knowledge of AV control systems such as Crestron, Extron, or AMX. * Experience working in enterprise or financial services environments. Eligibility Requirements We are currently recruiting only candidates with the following work authorizations: * U.S. Citizens * Green Card Holders * H4 EAD ## Description We are looking for a capable resource to coordinate activities, ranging from simple to more complex plans. This role will provide on-site assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery., Axiom Technologies is seeking a highly motivated and experienced AV Support Engineer / IT Desktop Support Engineer to provide onsite technical support for end-user computing environments and audio-visual technologies. The ideal candidate will have hands-on experience supporting corporate IT infrastructure, conference room technologies, collaboration tools, desktop systems, and executive users., * Provide on-site support for conference room and meeting room technologies. * Troubleshoot and resolve issues related to AV systems, video conferencing platforms, and collaboration tools. * Support Microsoft Teams Rooms, Zoom Rooms, Webex, and other conferencing solutions. * Configure, maintain, and support projectors, displays, digital signage, microphones, speakers, cameras, and control systems. * Perform routine health checks and preventive maintenance of AV equipment. * Coordinate with vendors for escalated AV incidents and equipment replacements. * Assist with executive meetings, town halls, presentations, and special events requiring AV support. * Monitor AV infrastructure and proactively identify potential issues. IT Desktop Support * Provide Level 1 and Level 2 desktop support for end users. * Install, configure, and troubleshoot Windows 10/11 desktops, laptops, and peripherals. * Support Microsoft Office 365 applications, Outlook, Teams, OneDrive, and SharePoint. * Diagnose and resolve hardware, software, printer, and connectivity issues. * Manage user accounts, permissions, and access requests. * Support mobile devices including iPhones and Android devices. * Perform software deployments, operating system upgrades, and patch management activities. * Troubleshoot LAN/WAN connectivity, VPN, and wireless networking issues. * Maintain asset inventory and ensure accurate documentation of IT equipment. * Follow ITIL-based incident, service request, and change management processes. * Document troubleshooting activities and resolutions in ticketing systems. Customer Service & Operations * Deliver white-glove support to executives and business users. * Maintain high levels of customer satisfaction and professionalism. * Collaborate with global IT teams and third-party vendors. * Participate in on-call support activities when required. * Ensure adherence to security policies and corporate IT standards. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Your next 10x engineer isn't in your city. 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