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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operations Systems Specialist - **Company:** OFF DUTY MANAGEMENT, INC. - **Location:** Katy, TX, United States - **Experience:** Experienced - **Salary:** $45,760.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Business Systems, Software as a Service, System Configuration, Monitoring of Systems, Knowledge Management, Network Troubleshooting, Software Tools, Systems Integration, Operational Systems - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c582f38d2465a0a4 ## About the Role Required * 2+ years of experience in operations support, customer service, systems support, or a related role * Strong problem-solving and troubleshooting skills * Ability to manage multiple priorities in a fast-paced environment * Strong written and verbal communication skills, including the ability to explain technical concepts clearly * High attention to detail, organization, and follow-through * Ability to work independently while collaborating effectively across teams Preferred * Experience supporting CRM, call center, helpdesk, workflow, or other business systems * Experience supporting SaaS platforms or operational software tools * Experience with reporting, dashboards, audits, or data quality review * Associate's or bachelor's degree preferred ## Description At Off Duty Management, we support law enforcement agencies nationwide with innovative off-duty program management. As we continue to grow, we are looking for a detail-oriented, systems-minded Operations Systems Specialist to help maintain, support, and improve the platforms that power our day-to-day operations. This role is ideal for someone who enjoys solving problems, improving workflows, supporting users, and helping teams get the most out of technology. You will play a key role in keeping critical systems running effectively while contributing to process improvements that enhance service quality, efficiency, and operational consistency. What You'll Do System Support & Administration * Support the day-to-day administration and maintenance of operational systems, including CRM, call center, ticketing, workflow, and knowledge management platforms * Assist with user setup, access changes, permissions, queue updates, and system configurations * Troubleshoot system issues, service interruptions, workflow defects, and support requests Problem Solving & Optimization * Investigate issues, identify root causes, and help implement practical solutions * Monitor system performance and recommend improvements to workflows, reporting, usability, and user experience * Support system updates, enhancements, automations, integrations, and operational change efforts * Escalate unresolved issues to vendors or internal partners and track them through resolution Data, Reporting & Quality * Help maintain data quality by identifying inconsistencies, duplicate records, incomplete information, and process gaps * Generate and review reports, dashboards, and audits to support visibility and decision-making * Assist with testing and validation of system changes before deployment Documentation & Training * Document workflows, system configurations, support procedures, recurring issues, and knowledge resources * Support training and reinforcement for end users on systems, tools, and operational standards * Communicate system outages, maintenance windows, known issues, and updates to impacted stakeholders Collaboration * Work closely with operations teams, leadership, internal support teams, and vendors * Support cross-functional initiatives involving systems, workflow improvements, and operational process changes * Partner with stakeholders to ensure systems are aligned with business needs and functioning effectively, * Work in a role where your ideas directly improve operations * Gain exposure to systems, data, reporting, and process improvement * Join a collaborative environment with strong growth potential Additional Details * Full-time onsite role based in Katy, TX * May require occasional after-hours support for urgent issues, maintenance, or system changes * Occasional travel may be required based on business needs Immigration-related benefits, for example visa sponsorship, are not available for this position. ## Related Videos - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)