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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Amazon Connect Manager, Technical Transformation - **Company:** Deloitte T.T.L. - **Location:** Costa Mesa, CA, United States - **Experience:** Experienced - **Salary:** $130,800.0 - $241,000.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, Amazon Web Services, Cloud Computing, Customer Interaction Management (Software), Common Desktop Environments, IBM Rational Unified Process, Oracle (Applications), Scrum Methodology, Systems Development Life Cycle, Salesforce.Com, SAP (Applications), Software Engineering, Amazon Connect, Information Technology, Amazon Lex - **Published:** June 29, 2026 - **Apply:** http://hbcunetwork.com//cgi-bin/jobs/searchJobs.cgi?job_id=35117063 ## About the Role * Ability to work independently and collaborate as part of a team * Effective written and verbal communication skills * Meticulous attention to detail and quality of work product * Ability to build and sustain professional relationship * Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong interpersonal skills and professional demeanor * Ability to meet deadlines * Ability to provide clear guidance to others The team Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets. Qualifications Required * Minimum of 8+ years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry * 5+ years project experience architecting, building, and supporting cloud-based solutions on AWS * Minimum 4 years of experience leading multiple project teams simultaneously on relevant engagement * Applicable cloud certification within AWS * Bachelor's degree in Computer Science, Engineering, or equivalent work experience * Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve * Limited immigration sponsorship may be available Preferred * Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP. * Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service * Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms * Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics) * Telephony/SIP and contact center migration experience * AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training * Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other) The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. ## Description An Amazon Connect Technical Architect is responsible for the design of our Amazon Connect services, project management and delivery oversight of our onshore and offshore development teams. This role builds and manages teams, advises clients on best practices in AWS services, ensures quality on projects, and identifies new sales opportunities at existing clients. ## Related Videos - [Why Your Next Best Talent Might Not Be in Your Neighborhood](https://www.wearedevelopers.com/videos/1861-why-your-next-best-talent-might-not-be-in-your-neighborhood) - [Server Side Serverless in Swift](https://www.wearedevelopers.com/videos/133-server-side-serverless-in-swift) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [From 0 to 1.000.000: How to build a serverless raffle service for hyperscale](https://www.wearedevelopers.com/videos/793-from-0-to-1-000-000-how-to-build-a-serverless-raffle-service-for-hyperscale) ## Related Articles - [How to Ensure a Reasonable Salary Before an Interview](https://www.wearedevelopers.com/magazine/322-how-to-ensure-a-reasonable-salary-before-an-interview) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [React Developer Salary [2023]](https://www.wearedevelopers.com/magazine/198-react-developer-salary-2023) - [How Much Does a Software Engineer Make? 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