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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician (Managed Services Provider) - **Company:** SUFFOLK COMPUTER CONSULTANTS - **Location:** Remsenburg-Speonk, NY, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Software Documentation, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Microsoft Office, Network Architecture, Networking Basics, Networking Cables, Azure Active Directory, TCP/IP, Windows Desktop, Wireless Access Point, Wi-Fi Technology, Network Switches, Computer Network Technologies, Peripherals, Firewalls (Computer Science), Microsoft InTune, Laptops, User Accounts - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2b83e734c1f390f7 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, This position is ideal for someone who wants exposure to a wide range of technologies, enjoys solving problems, and is comfortable working directly with end users and client leadership., Candidates with MSP experience, Microsoft 365 experience, networking knowledge, and low-voltage cabling experience are strongly preferred., * 2+ years of professional IT support experience * Strong Windows desktop troubleshooting skills * Experience supporting Microsoft 365 * Basic networking knowledge including TCP/IP, DNS, DHCP, and Wi-Fi * Excellent customer service and communication skills * Ability to work independently * Strong organizational skills * Valid driver's license * Reliable transportation * Ability to lift and carry equipment up to 50 pounds Preferred Qualifications * MSP experience * Microsoft 365 Administration experience * Azure Active Directory experience * Microsoft Intune experience * Ubiquiti, Meraki, or similar networking experience * Low-voltage cabling experience * Network rack installation experience * Cybersecurity platform experience * CompTIA A+, Network+, or Microsoft certifications ## Description The IT Support Technician is responsible for providing both remote and onsite technical support to our clients. This role includes workstation deployments, Microsoft 365 administration, troubleshooting hardware and software issues, networking projects, and low-voltage infrastructure work., * Troubleshoot Windows desktops and laptops * Resolve Microsoft Office and Microsoft 365 issues * Provide onsite and remote technical support * Create and manage user accounts * Support Active Directory and Azure environments * Troubleshoot printers, scanners, and peripherals * Configure and support mobile devices * Document work performed within ticketing systems * Escalate issues appropriately when necessary Workstation Deployments * Deploy new desktops and laptops * Perform workstation upgrades and replacements * Migrate user profiles and data * Image and clone computers * Install monitors, docking stations, printers, and peripherals * Configure new employee workstations * Maintain hardware inventory and asset tracking Networking & Infrastructure * Install and configure switches, firewalls, and wireless access points * Troubleshoot wired and wireless connectivity issues * Assist with network upgrades and refresh projects * Rack and organize networking equipment * Label and document network infrastructure * Assist with server and cloud migrations Low Voltage & Field Services * Run, terminate, and test Cat5e/Cat6 cabling * Use toner and cable testing equipment * Trace and identify existing network cabling * Install and mount: * Wireless Access Points * Security Cameras * Wireless Bridges * Network Switches * TVs and Digital Displays * Build and organize network racks * Work on ladders and above-ceiling environments as required Security & Best Practices * Assist with cybersecurity deployments * Support MFA implementations * Support endpoint security solutions * Identify security concerns and escalate appropriately * Follow company documentation standards and best practices, * Can confidently handle most workstation and Microsoft 365 issues independently * Provides outstanding customer service * Completes onsite visits professionally and efficiently * Maintains thorough documentation * Understands when to escalate issues * Is comfortable working directly with executives and end users * Takes ownership of assigned work and follows tasks through completion ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)