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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Program Manager - Customer Success Enablement - **Company:** Blueprint Technologies - **Location:** Seattle, WA, United States (Remote available) - **Experience:** Experienced - **Salary:** $79,997.0 - $83,990.0 - **Contract:** Permanent contract - **Skills:** Productivity Software, Microsoft SharePoint, HybridCloud - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bbe8d9cac8c5a033 ## About the Role Do you have experience in Stakeholder relationship building?, * 3-5+ years of experience in program coordination, customer success, operations, or stakeholder management roles * Strong understanding of customer success functions and account management principles * Proven ability to drive execution and follow-through across stakeholders without direct authority * Experience with proactive outreach, stakeholder engagement, and meeting facilitation * Excellent communication skills (written and verbal), including the ability to handle challenging conversations * Strong organizational skills with the ability to manage multiple priorities and deadlines * Experience creating and maintaining reporting and tracking mechanisms * Familiarity with enterprise environments and cross-functional team structures * Ability to work across multiple global time zones including occasional meetings with teams in Japan, India, China, and Australia., * Familiarity with Customer Success Account Manager (CSAM) or similar roles in enterprise organizations * Understanding of large-scale sales and customer success organizations * Exposure to structured customer engagement or lifecycle methodologies * General knowledge of enterprise cloud or productivity platforms * Experience working in large, matrixed organizations * Proficiency with collaboration and productivity tools (e.g., Teams, SharePoint, or similar platforms) ## Description You will serve as a technical program and stakeholder engagement lead responsible for driving awareness, alignment, and execution of internal initiatives across Customer Success Account Managers (CSAMs) and related field roles. Operating in a highly matrixed environment, you will act as the connective layer between program objectives and field execution-ensuring stakeholders understand key initiatives, commit to required actions, and follow through on deliverables. This role is highly communication- and execution-focused, requiring strong ownership of stakeholder engagement, follow-up, and reporting. You will play a key role in improving organizational efficiency and supporting internal performance metrics through consistent engagement and accountability. Responsibilities Stakeholder Engagement & Alignment * Proactively engage Customer Success Account Managers (CSAMs) to communicate program objectives, expectations, and required actions * Schedule and lead meetings with CSAMs and cross-functional partners (e.g., technical stakeholders) to ensure understanding and alignment * Build trust and credibility with stakeholders to drive commitment and participation * Facilitate discussions that reinforce the importance of initiatives and encourage adoption Program Communication & Execution * Act as a subject matter expert (SME) on assigned initiatives, ensuring deep understanding of goals, processes, and desired outcomes * Translate program requirements into clear, actionable steps for field teams * Drive execution by ensuring stakeholders are informed, prepared, and aligned * Reinforce messaging and maintain consistency across communications Follow-Up & Accountability Management * Track stakeholder commitments and ensure timely completion of required actions * Conduct consistent follow-ups to drive progress and adherence to program expectations * Navigate challenging conversations to address delays, gaps, or resistance * Escalate risks or blockers as needed while maintaining strong working relationships Stakeholder Reporting & Insights * Develop and maintain reporting to track progress, participation, and outcomes * Provide regular updates to leadership and key stakeholders on program status * Identify trends, gaps, and opportunities for improvement based on engagement data * Ensure reporting aligns with agreed-upon schedules and organizational metrics Cross-Functional Coordination * Collaborate with internal teams across customer success, technical, and program functions * Ensure alignment between stakeholders to support smooth execution of initiatives * Help bridge communication gaps between strategy and field execution * Support continuous improvement of processes and engagement approaches ## Related Videos - [Roadmapping and Collaboration Best Practices to know you're building the right thing](https://www.wearedevelopers.com/videos/1128-roadmapping-and-collaboration-best-practices-to-know-you-re-building-the-right-thing) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Coffee with Developers - Adam Wiggins](https://www.wearedevelopers.com/videos/919-coffee-with-developers-adam-wiggins) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Successful talent development: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1002-successful-talent-development-a-joint-journey-of-executives-and-talents) - [The AI-Ready Stack: Rethinking the Engineering Org of the Future](https://www.wearedevelopers.com/videos/1706-the-ai-ready-stack-rethinking-the-engineering-org-of-the-future) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? 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