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# Technical Support Specialist (2nd Shift)

- **Company:** Deel Media, Inc.
- **Location:** Roswell, GA, United States
- **Experience:** Starter
- **Salary:** $39,000.0 - $43,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Monitoring of Systems, Issue Tracking Systems, Network Configuration and Change Management, Remote Access Technology, TCP/IP, Computer Equipment, Information Technology
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=396a179c4f2018b4

## About the Role

Do you have experience in Teamwork?, Do you have a Associate's degree?, * Strong client communication/interaction skills

 * Superior attention to detail is paramount
 * Troubleshooting abilities consisting of Windows and Linux operating systems, network configuration and computer hardware
 * Basic network knowledge and connectivity troubleshooting experience (TCP/IP, DHCP, and DNS)
 * Very strong interpersonal and collaborative skills
 * Excellent written and verbal communication skills
 * Customer satisfaction-focused attitude
 * Ability to remain current with changing technology as it relates to Customer Support
 * 1-3 years of related experience in remote support, computer hardware and software
 * Knowledge of computer software application installation, maintenance, and use
 * Associate's degree in Computer Science and/or related field preferred - Bachelor's degree is a plus
 * Experience in digital signage industry is a big plus
 * Must be able to lift 50lbs

## Description

* 2nd Shift hours Mon-Fri from 1:00pm to 10:00pm
 * Investigate, analyze and resolve complex support requests with customers via phone and email using trouble ticket and remote access software.
 * Configure new / repair existing PC's and Linux devices
 * Receive hardware inventory, log serial numbers, test equipment, kit, and palletize shipments for delivery to install locations
 * Responsible for performing a wide array of remote problem determination and resolution processes of hardware and software
 * Perform daily system monitoring, verifying the integrity and availability of all systems
 * Support activities associated with installation, deployment, and upgrade of software, hardware
 * Serve as Tier 1/Tier 2 troubleshooter and escalation point for our client installations and deployments
 * Deploy and configure solutions as designed by a Solution Architect
 * Test new equipment/solutions/content and report issues to engineering
 * Complete client content change requests
 * On rotation, receive after-hours support phone calls & emails and resolve issues


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