> Markdown version of [/jobs/ext/726932-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/726932-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Technician

- **Company:** St Engineering Aethon, Inc.
- **Location:** Pittsburgh, PA, United States
- **Contract:** Permanent contract
- **Skills:** Linux, Issue Tracking Systems
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e56ab2bf80a5f1d1

## About the Role

What YOU Need to Succeed:

 * Must have at least an Associate's Degree in an IT related field.
 * Must be willing and able to troubleshoot, maintain, configure, and install both hardware and software.
 * Linux knowledge and /or experience is a plus
 * Must present self well, in a professional image, and have strong communication skills.
 * Opportunity to travel to onsite to provide field service for Aethon equipment

## Description

We are looking for part-time employees to work in our Product Support / Help Desk environment. Successful candidates will need the ability, through hardware and software, to troubleshoot problems in an office environment while the robot is operating in the field (Hospitals / Medical Centers / Hotels).

 * Serve as the first point of contact for our Customer Service team, by means of automated alerts, phone calls, email, or electronic chat sessions, responding quickly and competently.
 * Perform Customer identification and verification of problem through probing questions and effective listening skills, while using provided processes and/or systems.
 * Provide quick technical assistance and customer service support for incoming communications, followed by remote troubleshooting through diagnostic techniques and pertinent questions
 * Walk customers through equipment familiarization, basic usage, and problem resolution, and be able to escalate issues appropriately when onsite service is required.
 * Expected to prioritize and manage several open issues at one time, documenting the process and technical knowledge in our ticketing system.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)
- [Discover the open source trio you didn’t expect: .NET and PostgreSQL on Linux](https://www.wearedevelopers.com/videos/2042-discover-the-open-source-trio-you-didn-t-expect-net-and-postgresql-on-linux)

## Related Articles

- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)