> Markdown version of [/jobs/ext/726933-tier-1-application-support](https://www.wearedevelopers.com/jobs/ext/726933-tier-1-application-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 Application Support - **Company:** U Haul - **Location:** Phoenix, AZ, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Software Applications, DataOps - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1e696b285a73e25f ## About the Role Do you have experience in Typing?, Are you looking for a role that challenges you to provide customer service and technical product support to consumers in a team-oriented environment? We know that in order to provide delightful support it requires providing efficient listening, key-questions, and a personalized conversation. If you consider yourself to be computer/technology driven, and possess strong customer service skills then this is the role for you., * At least 1 to 2 years of technical support or call center experience related to area of assignment; OR any satisfactory equivalent combination of education, training, and/or experience relevant to the position preferred. * Experience in customer service and have a positive attitude toward helping business affiliates. * Ability to multi-task. * Excellent verbal and written communication skills. * Appropriate professionalism and demeanor, including phone and chat etiquette. * Ability to type quickly and articulate information clearly. * Typing speed minimum of 30 wpm. * Ability to follow instructions. * Basic understanding of computer software and an ability to troubleshoot problems. * Mental requirements include, but are not limited to, the ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment, and to use independent judgment to accomplish results. * Flexibility to work multiple shifts including weekends and rotating holidays. (Closed Christmas day) ## Description Under the direction of the Storage Support Manager, Tier 1 Application Support are responsible for providing support, via phone queues and live chats to U-Haul Affiliates and end users of the computer-based systems which comprise the WebSelfStorage Application. The ideal candidate must be extremely customer-focused, technically savvy, analytical, and data-oriented, composed under pressure, and able to creatively problem-solve issues while maintaining positive communication at all times., * Provide support to U-Haul affiliates and end users regarding questions and/or problems concerning the WebSelfStorage application. * Have a comprehensive understanding of the WebSelfStorage application and know how to identify when WebSelfStorage is/is not functioning correctly. * Educate U-Haul affiliates concerning the WebSelfStorage application. * Develop an understanding of affiliates, their business model, and their workflows. * Focus on the client's experience with the Web Self Storage Application. * Responsible for various special duties as assigned as well as basic functions of telephone and chat support. * Responsible for troubleshooting and resolution with full documentation and escalation as applicable. * Maintain detailed and up-to-date notes on all affiliate tickets. * Remain even-tempered and diffuse difficult situations with upset customers. * Ability to sit or stand at a personal computer for up to 8 hours a day, typing and reading. ## Related Videos - [UX is a fullstack job!](https://www.wearedevelopers.com/videos/1020-ux-is-a-fullstack-job) - [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)