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# L2 Systems Analyst

- **Company:** Comfort Systems USA
- **Location:** Houston, TX, United States
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, IT Management, Local Area Networks, Microsoft Office, Wide Area Networks, Computer Equipment, Information Technology, Custom Reports
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c812e7d7198af467

## About the Role

Do you have experience in WAN?

## Description

Principal Duties and Responsibilities * Serve as the client-facing component of the Enterprise IT group. * Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. * Readily project a sense of urgency - be ready to escalate to Level 2 and Level 3 support when proper troubleshooting has been done, and no resolution has been found within 30 minutes. * Respond to queries either in person or over the phone. Be accountable to a hotline phone system. * Create documentation for the online support system so resolutions to issues can be handled more efficiently. * Create accounts for users and Office 365 email/modify accounts/reset passwords for users when proper ticket is submitted per our audit requirements. * Walk customers through problem-solving processes. * Install, modify, and repair computer hardware and software. * Run diagnostic programs to resolve problems. * Resolve technical problems with Local Area
Networks (LAN), Wide Area Networks (WAN), and other systems. * Follow up with customers to ensure the issue has been resolved. * Run reports to determine malfunctions that continue to occur. * Use and manage a ticketing system. Additional Requirements * Maintain a positive, cooperative, and teachable attitude. * Able to work well in a team environment. * Comfortable working & communicating with business leadership. * Comfortable reaching out for help when needed. * Ability to travel, as needed, for projects and assignments. * Contribute to the overall success of Comfort Systems USA. * Demonstrates flexible attitude, and determination for problem solving


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