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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Analyst - **Company:** SSA Group - **Location:** Denver, CO, United States - **Salary:** $59,000.0 - $61,000.0 - **Contract:** Permanent contract - **Skills:** Business Software, PC Tools - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5f9cdbb819557736 ## About the Role Do you have experience in Technical Proficiency?, * Strong analysis, organization, communications, interpersonal skills and troubleshooting skills are essential. * Problem Solving, LAN knowledge, PC Proficiency, Verbal communication, and phone skills are preferred. * Must be willing to work a flexible schedule which may include weekends and holidays. ## Description SSA Holdings is looking for a talented Helpdesk Analyst to join our team. This position will be required to work out of SSA HQ located in Denver, Co. All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time. The employer reserves the right to shorten or expand this timeframe as necessary to the job scope., Entry level technical support responsibility around Point of Sale (POS) operations, maintenance, and supporting critical business applications utilized in SSA Holdings locations. Provides technical support to users by researching and answering questions and troubleshooting problems. Strong customer service, communication skills, analytical and problem-solving skills required., * Responsible for proactive remote support and maintenance around POS systems. * Responsible for proactive support and maintenance around desktops and laptops. * Improve system performance by identifying problems and recommending changes. * Maintaining stock items and ordering new hardware/software requests. * Monitors support issues, ensures resolution plans, and reports progress to management. * Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise. * Communicates with site users regarding any system enhancements and or scheduled upgrades. * Additional duties as job requires., * Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units. * Focuses on removing barriers and empowering growth and opportunity for team members at all levels. * Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. * Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back. Previous Experience * Technical support experience is desired. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) ## Related Videos - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) - [Humanoid Runs Wild, Google Rewrites Headlines and Slow AI - Justin Halsall and Schepp](https://www.wearedevelopers.com/videos/1843-humanoid-runs-wild-google-rewrites-headlines-and-slow-ai-justin-halsall-and-schepp) - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Data Analyst Salary Austria](https://www.wearedevelopers.com/magazine/275-data-analyst-salary-austria) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany)