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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Store Systems & IT Support Engineer - **Company:** PCC Community Markets - **Location:** Seattle, WA, United States - **Experience:** Expert - **Salary:** $96,200.0 - $124,900.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Application Performance Management, VoIP, Configuration Management, Program Optimization, Computer Networks, Databases, Data Integrity, Issue Tracking Systems, Knowledge Management, Microsoft SQL Server, Network Architecture, Payment Gateway, PCI Data Security Standards, Retail Software, Software Engineering, Systems Integration, Wi-Fi Technology, Transaction Processing (Computing), Enterprise Software Applications, System Availability, Microsoft InTune, Hardware Asset Management - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=afcb462b960b906a ## About the Role Do you have a valid Driver's License license?, Do you have experience in macOS?, Do you have a High school diploma or GED?, * High school diploma or equivalent required * 5+ years of experience in IT support, systems administration, or retail technology environments * Experience supporting POS systems and retail technology environments * Strong knowledge of: + Payment processing systems and devices + Computer networking (LAN/Wi-Fi, telephony, VoIP) + Hardware troubleshooting and device management + Windows, Android, iOS and Mac OS endpoints * Experience with mobile device management (MDM) platforms and systems (such as Microsoft Intune) * Experience with template-based configuration management of hardware endpoints including development and support of operating system images * Familiarity with database architecture and systems (such as Microsoft SQL Server) * Experience with ITSM tools and ticketing systems * Familiarity with ITIL practices * Advanced troubleshooting and problem-solving skills * Strong communication and interpersonal skills * Ability to prioritize and manage multiple tasks in a fast-paced environment * Strong customer service orientation * Ability to explain technical concepts to non-technical users * Valid driver's license and ability to travel between locations * Ability to participate in a 7 day a week on-call rotation * Ability to lift 10-40 lbs and perform physical tasks as required, * Experience with POS systems (e.g., NCR, LOC, ECRS) * Experience in retail grocery or hospitality environments * Proven ability to engage with specialized technical teams (security, network infrastructure, application development) and communicate at an appropriate technical level. * Understanding of cybersecurity standards and best practices (especially PCI-DSS) * Experience mentoring or leading technical team members ## Description The Store Systems & IT Support Engineer is responsible for the support, administration, and continuous improvement of retail store systems and end-user technology across the organization. This hybrid role combines: * Ownership of Point of Sale (POS) and retail technology platforms * Advanced end-user support and escalation management * Leadership in incident response, system optimization, and technical initiatives The role ensures high availability of revenue-critical systems while delivering excellent support experiences for store and corporate users. This position also serves as a technical leader and mentor, helping guide support operations and contributing to IT strategy and continuous improvement. Job Locations: US-WA-Seattle Address: 1320 4th Ave Our Culture: If you're a people person, you're a PCC person. Maybe it's our co-op roots, or maybe it's our Northwest nature, but we embrace stewardship and take action because we care. As one of the most trusted grocers in Seattle, we foster high standards and look to our staff members to build trust by acting with integrity - toward our members and shoppers, and toward each other. PCC is committed to fostering, cultivating and preserving a culture of diversity and inclusion. We value all the individual differences, life experiences, knowledge, self-expression, unique capabilities and talent that our staff members invest in their work, stores and communities. Valuing diversity is a significant part of our culture, our values and PCC's success. PCC provides equal employment opportunities to all staff members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Main Job Responsibilities: Store Systems (POS) Ownership * Support, maintain, and optimize POS systems, payment platforms, and store technology * Ensure reliable transaction processing and minimal downtime across all locations * Manage configurations, updates, patching, and deployments of POS systems * Support pricing, promotions, product catalog, and system data integrity * Maintain and troubleshoot POS hardware (registers, scanners, printers, payment devices) End-User Support & Service Delivery * Provide advanced technical support via phone, email, and ticketing systems * Serve as an escalation point for complex technical issues * Support a wide range of systems including endpoints, peripherals, POS hardware, and telephony * Participate in on-call rotation for after-hours (24/7) and weekend support * Deliver excellent customer service to internal and external stakeholders Incident, Problem, and Change Management * Manage and resolve incidents using ITSM tools and best practices * Engage and escalate incidents and problems to third party vendors as needed * Perform root cause analysis and implement long-term solutions * Track and prioritize multiple incidents in a fast-paced environment * Document all work and maintain accurate ticket records Systems Integration & Application Support * Support integrations between POS and enterprise systems (CRM, ERP, inventory, payment gateways) * Collaborate across IT teams to deliver system enhancements and maintain application performance * Ensure consistency and accuracy of data across platforms Vendor & Asset Management * Coordinate with vendors, service providers, and payment processors * Manage hardware lifecycle (inventory, repairs, replacement, disposal) * Monitor vendor performance and escalate issues when necessary Training, Documentation & Knowledge Management * Train end users on systems, tools, and processes * Develop and maintain knowledge base articles and documentation * Mentor and guide junior team members and peers Security & Compliance * Support PCI compliance and secure payment system operations * Adhere to organizational security policies and procedures * Report and respond to suspected security incidents Continuous Improvement & Technical Leadership * Identify trends and recommend system or process improvements * Lead or contribute to technical initiatives and projects * Research and recommend solutions to improve performance, reliability, and user experience * Act as a liaison between IT, internal business teams, and vendors This position works consistently at a light physical work level and may be asked to work on occasion at a medium or heavy physical work level when supporting stores or other offsite events. Frequently required to sit, walk, reach, and grasp. 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