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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician (Hybrid/Dallas, TX) - **Company:** Just Right Reader - **Location:** Irving, TX, United States - **Experience:** Experienced - **Salary:** $70,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, JIRA, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Web Browsers, Identity and Access Management, Virtual Private Networks (VPN), Local Security Policy, Microsoft Office, Windows PowerShell, User Provisioning Software, Wi-Fi Technology, Microsoft InTune, Gsuite, Zendesk, Servicenow, User Accounts - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e4c18877a2653ff3 ## About the Role Do you have experience in Windows?, * 3 - 5 years of experience in IT support, help desk, or desktop support. * Experience administering Microsoft 365, including the Microsoft Admin Center. * Experience supporting Google Workspace. * Strong Windows troubleshooting skills, including Microsoft Office, web browsers, printers, and common business applications. * Experience using a ticketing platform such as Zendesk, Jira Service Management, or ServiceNow. * Strong troubleshooting and customer service skills. * Able to manage multiple priorities and stay organized. * Comfortable working independently while collaborating with a remote team. Nice to Have * Experience with PowerShell. * Experience managing devices with Microsoft Intune or another endpoint management platform. * Familiarity with identity and access management solutions. * Working knowledge of DNS, DHCP, VPNs, and Wi-Fi. * Experience supporting remote or hybrid employees. What You'll Bring * A practical approach to solving technical problems. * Clear communication and the ability to explain technical issues in plain language. * Strong organizational skills and attention to detail. * A willingness to take ownership and follow issues through to completion. * A customer-first mindset and a genuine desire to help people. ## Description We're looking for an IT Support Technician to join our Technology team in Dallas. You'll be the primary hands-on IT resource for employees in the office while working closely with our remote Technology and Engineering teams. This role is ideal for someone who enjoys solving problems, takes ownership of their work, and thrives working independently while collaborating with teammates across the organization. You'll support employees with everything from setting up new laptops to resolving technical issues, ensuring every support request is handled promptly, professionally, and with a focus on delivering a great employee experience. What You'll Do * Set up and deploy Windows and Apple laptops for new and existing employees. * Install software, configure devices, and prepare user accounts. * Manage incoming support requests through Zendesk, keeping tickets organized and moving toward resolution. * Troubleshoot hardware, software, Microsoft 365, Google Workspace, networking, and other day-to-day technology issues. * Escalate issues when needed while staying engaged until the problem is resolved. * Work closely with remote Technology and Engineering team members on more complex support requests. * Administer Microsoft 365, including user accounts, licensing, device management, and security settings. * Manage Google Workspace accounts and assist with user provisioning and troubleshooting. * Support employee onboarding and offboarding by preparing accounts, equipment, and access. * Track laptops, accessories, and other IT assets using MDM application. * Keep support documentation current so common issues can be resolved consistently. * Look for recurring problems and suggest practical improvements to reduce support requests and improve the employee experience., * Hybrid schedule with onsite work one to two days each week, typically Tuesdays and Thursdays. * Reports to a remote manager and works with Technology and Engineering team members across multiple locations. * Occasional after-hours work may be needed during major deployments or critical incidents. How You'll Know You're Succeeding * Employees receive timely, effective support and have a positive support experience. * New hires receive properly configured equipment on time. * Support tickets are resolved efficiently and documented clearly. * IT equipment remains organized and accurately tracked. * You identify opportunities to simplify processes, reduce recurring issues, and improve how IT supports the business. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Remote, Hybrid, or In-Office: What’s Really Best for Developers?](https://www.wearedevelopers.com/magazine/638-remote-hybrid-or-in-office-what-s-really-best-for-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)