> Markdown version of [/jobs/ext/727167-it-support-specialist-ii](https://www.wearedevelopers.com/jobs/ext/727167-it-support-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist II - **Company:** Frontline Insurance - **Location:** Lake Mary, FL, United States - **Contract:** Permanent contract - **Skills:** ASP.NET, Multitier Architecture, Active Directory, Software as a Service, Desktop Computing, Issue Tracking Systems, Microsoft Office, Transmission Control Protocol (TCP) - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c6d1159ad9db4051 ## About the Role Do you have experience in Ticketing system technical support?, * Basic TCP/IP Networking Protocols. * Must have experience withthe MicrosoftWindows client operating systems such as Windows 10/11. * Experience with Microsoft Office 365and other SaaS products including MFA * Experience with general troubleshooting practices concerning desktop PC's * Experience with laptop encryption a plus * Knowledge of common computing terminology and practices. Strong problem-solving skills. Strong attention to detail. Strong customer service orientation. ## Description At Frontline Insurance, we are on a mission to Make Things Better, and our IT Support Specialist II plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one. What makes us different? At Frontline Insurance, our core values - Integrity, Patriotism, Family, and Creativity - are at the heart of everything we do. We're committed to making a difference and achieving remarkable things together. If you're looking for a role, as a Systems Administrator III where you can make a meaningful impact and grow your career, your next adventure starts here! Our IT Support Specialist II enjoys robust benefits: * Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term). * Financial Security: 401k Retirement Plan with a generous match * Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members. What you can expect as an IT Support Specialist II: * Provide Tier II technical support. * Provide exceptional and professional customer service to our internal customers * Log all contacts - calls, emails, web forms, chat sessions, or voicemails - into theappropriate ticketingtool * Troubleshoot, diagnose, and resolve application issues following standard operating procedures and using knowledge support tools * Show strong initiative, attention to detail and ability to interpret and resolve problems * Research and develop resolutions for problems that are presented, and whennecessary,escalate to theappropriate escalationpartners or internal management or subject matter experts * Develop strong relationships with client and escalation groupstoensure forwarded requests are completed intimelyand efficient manner. * Provide an escalation path for Level 1 analysts and provide coaching and mentoring on issues that do not need to be escalated * Primary contributor and reviewer of knowledge base * Participates in the development and maintenance of Service Desk procedures and documentation * Participate in ongoing training for service desk operations * Lead and deliver on small or medium projects that may be assigned * Assistswith the deployment of system and security patches ina timelyand complete manner. * Performs addition, removal, changesto users within systems ina timelyand complete manner. * Leads the onboard / off-board process. * Provides maintenance and support of Office 365, Active Directory,otherSaaS products. * Assistin the creation of Active Directory user and e-mail accounts. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building Multi-Tenant ASP.NET Core Applications: Best Practices and Real-World Solutions](https://www.wearedevelopers.com/videos/1552-building-multi-tenant-asp-net-core-applications-best-practices-and-real-world-solutions) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Developing ASP.NET Core Microservices with Dapr: A practical guide](https://www.wearedevelopers.com/videos/1528-developing-asp-net-core-microservices-with-dapr-a-practical-guide) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)