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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Support Specialist - **Company:** AVIAGEN NORTH AMERICA - **Location:** Huntsville, AL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Testing (Software), Agile Methodology, Software Applications, Software as a Service, Cloud Computing, Microsoft Dynamics, Role-Based Access Control, Release Management, SQL Databases, Data Streaming, Enterprise Software Applications, Information Technology, Microsoft Business Central, User Accounts - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5ad45482dcaaa4d0 ## About the Role Do you have experience in Enterprise software support?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Computer Science, or related field. * Minimum 5 years of experience supporting ERP Systems, preferably Microsoft Dynamics Business Central. * Experience with SQL/database management and system design is a plus. * Ability to work independently and as part of a global IT team * Attention to detail and strong organizational skills. * Ability to manage multiple tasks and priorities. * Knowledge in MTech is a plus * Poultry Industry knowledge is a plus. Work Authorization: Applicants must be a U.S. citizen or currently authorized to work in the U.S. at the time of hire and must maintain authorization to work in the U.S. throughout their employment with our company. ## Description We seek a software support specialist to join our dynamic team and provide comprehensive support to Aviagen's in-house and cloud applications. As a software support specialist, you will troubleshoot, maintain, and optimize applications to ensure seamless business operations. You will work closely with end-users, Global IT team, and business stakeholders to resolve issues, implement enhancements, and deliver training as needed. This position is located on-site at our global corporate headquarters in Huntsville, Alabama, * Provide Tier-1 and Tier-2 support to existing applications, escalating to Tier-3 support when needed, and performing general maintenance of the applications. * Document and track user issues, ensuring timely resolution and user satisfaction. * Familiarity with role-based access control (RBAC) and effectively managing user roles, user accounts, and permissions. * To safeguard data, conduct regular audits to maintain security and ensure compliance. * Adhere to IT department policies and procedures when performing tasks to ensure controls are in place and processes are being followed. * Coordinate with stakeholders, key users, and the implementation partner for SaaS release management. * Support system integrations across applications, ensuring data consistency, security, and performance. * Analyzes and documents existing workflows, business processes, systems and data flows to understand their impact on the Company and to identify areas of improvement and/or process alignments. * Collaborate with IT and business teams to implement system enhancements and process alignments. * Participate in agile software development communication with developers and project management. * Software testing of new or modified software applications developed in-house. * Provides training on functionalities, best practices, and knowledge transfer to enable users to be self-sufficient. * Document support processes and maintain knowledge base articles. ## Related Videos - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)