> Markdown version of [/jobs/ext/727312-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/727312-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Treasure Island Resort & Casino - **Location:** Welch, MN, United States - **Salary:** $43,680.0 - **Contract:** Permanent contract - **Skills:** Software Documentation, Computer Literacy, Software Systems, Computer Networking Systems, Computer Equipment - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ffbf22450b2d8ee6 ## About the Role * 2-year degree in IT or related field or equivalent Help Desk experience Skills Required: * Demonstrated skills using software tools, and hardware / software troubleshooting skills * Accurate and detail-oriented * Highly organized and ability to adapt quickly to changing priorities * Excellent written, verbal and interpersonal communication skills and the ability to work in a team environment * Excellent problem solving skills * Strong technical understanding of technology, including various hardware, software and networking systems Abilities Required: * Ability to work fast and efficiently * Ability to follow established dress code policies and practice good personal hygiene * Ability to interact with guests, coworkers and management in a professional and courteous manner * Ability to independently complete multiple tasks in a professional manner * Ability to speak in a clear, concise and pleasant voice, * Must be able to sit for long periods of time with moderate amounts of walking and standing * Must be able to push, pull and grasp objects routinely * Must have the ability to independently lift 25+ pounds routinely * Must have manual dexterity necessary to manipulate computer equipment and related peripherals * Must be able to perform repetitive hand and wrist motions * Must have good eye hand coordination, * Work is performed primarily in the administration building but may include going onto the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke, and outdoors for events * Must be able to work in cramped, tight quarters * Must be willing to work a flexible schedule including all shifts, weekends and holidays * Occasionally overtime may be required * Extensive computer use ## Description SUMMARY: Provide first level support to team members on a variety of computer and network related issues. Responsible for a high level of guest service as described in your departments guest service standards., * Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests * Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution * Escalate issues as appropriate * Provide end user support of hardware and software systems * Maintain, review and update department documentation, problem and solution documentation and procedures and processes * Maintain files for IT service requests * Ensure proper protocols are followed for all submitted requests * Track application and system documentation as well as training materials * Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures * Effectively train end-users to maximize the use of their systems * Provide technical support for multiple locations ## Related Videos - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) - [How to develop an autonomous car end-to-end: Robotic Drive and the mobility revolution](https://www.wearedevelopers.com/videos/22-how-to-develop-an-autonomous-car-end-to-end-robotic-drive-and-the-mobility-revolution) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)