> Markdown version of [/jobs/ext/727674-it-support-administrator-all-genders](https://www.wearedevelopers.com/jobs/ext/727674-it-support-administrator-all-genders). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Administrator (all genders) - **Company:** Highsnobiety - **Location:** Berlin, Germany - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Adobe Creative Cloud, Antivirus Softwares, Apple IOS, Apple Mac Systems, JIRA, VoIP, Cyber Security, Identity and Access Management, Issue Tracking Systems, Inventory Management Software, Local Area Networks, Microsoft Office, TCP/IP, Virtual Local Area Networks, Visual Systems, Wireless Access Point, Wireless Networks, Network Switches, Okta, Information Technology, Gsuite, Zendesk, Servicenow - **Published:** June 29, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=c0820fc9b3af74e8 ## About the Role Do you have experience in macOS?, We are looking for an experienced individual to join our Information Technology team in Berlin. This role requires a reliable and self-motivated individual who wants to join a fast-paced and creative environment., * 1 to 2+ years experience as an IT Support or System Administrator * Willing to learn new concepts quickly (e.g. fast learner) * Knowledge of managing accounts in Google GSuite or Office 365 * Experience using ticketing systems (e.g. JIRA, ServiceNow, ZenDesk, or similar systems) * Some experience with Identity and access management (IAM) systems such as Okta. * Excellent knowledge of installation and troubleshooting of various desktop operating systems, including macOS and Windows 11 * Understanding of Local Area Networking (LAN) and TCP/IP concepts including troubleshooting switches (e.g. VLANs) and wireless networks * Some experience with central VoIP telephone systems (e.g. 3CX PBX, Asterisk, etc.) * Experience with mobile device support (Android/Apple/iOS) * Knowledge of Information Technology security concepts (e.g. anti-virus, spam blockers, disk encryption, etc.) * Ensuring timely updates and resolution * Ability to apply critical thinking and a methodical approach to problem identification and resolution * Reliable, self-motivated & hands-on with a strong work ethic * Ability to manage audio/visual systems, such as video and teleconferencing equipment (e.g. Google Meets), and conference room peripheral support * Able to thrive and stay calm in a dynamic, fast-paced environment * Process-driven with high attention to detail and excellent follow-through skills * You can deal in a friendly manner with co-workers * Strong work ethic with a desire to learn, grow, and develop new skills * Strong verbal and written communication skills in English are a must NICE TO HAVE: * Basic written and spoken German skills * Support experience with Adobe Creative Suite as well as Creative Cloud and other media production-related tools * Technical certifications ## Description * Assists end-users with the installation, configuration and ongoing usability of workstations, peripheral equipment (e.g. scanners, printers, etc.), mobile devices and software within established standards and guidelines * Research and resolve more complex issues with end-user devices and software by leveraging personal knowledge and skills and/or collaborating with third-party vendors * Training, onboarding and offboarding of employees/freelancers including account management. * Create and update documentation of all processes and user manuals when needed * Installing, repairing and replacing equipment (e.g. workstations, network switches, access points, media devices, etc.) * Ongoing administration of IT inventory and license management. * Proactively monitor IT-related infrastructure and applications to identify, assess, and remediate security vulnerabilities. * Testing and implementing new technology (e.g. new inventory systems, automation of existing processes) * Maintain a high degree of customer service when solving incoming support queries * Take ownership of user problems and be proactive when dealing with user issues * Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [GitOps for the people](https://www.wearedevelopers.com/videos/815-gitops-for-the-people) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Where to Find German Tech Jobs](https://www.wearedevelopers.com/magazine/366-where-to-find-german-tech-jobs) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [How to Find Tech Jobs in Berlin](https://www.wearedevelopers.com/magazine/291-how-to-find-tech-jobs-in-berlin)