> Markdown version of [/jobs/ext/728199-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/728199-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** NinjaOne - **Location:** Berlin, Germany - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Cloud Computing, Issue Tracking Systems, Okta, Computer Equipment, Information Technology - **Published:** June 29, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=879aff8d3659da0d ## About the Role Do you have experience in Time management?, * Time management/organizational skills * Polished verbal and written communication skills * Fluent in English, German proficiency preferred * Experienced with representing IT to VIPs and business leadership * Knowledgeable practitioner of continual improvement methods * Experienced with helping to drive change throughout a team or organization * Certified in one or more core areas relevant to NinjaOne IT and/or equivalent work experience with (MDM, Okta, FreshService, Lean, Ninja, for example) ## Description We are seeking a seasoned Service Desk Technician for our growing IT department. This intermediate-level role is part of the frontlines of our team's delivery of prompt and precise IT services to NinjaOne's increasing workforce. Leverage your knowledge of Ninja IT processes and policies involving computer hardware, software, cloud platforms, security, and networking to identify and resolve issues and deliver appropriate technology solutions to our workforce. In this role you will serve as a knowledge resource for more junior team members, as well as directly handle more complex issues. This role interacts closely with our SMEs and resolver groups, acting as a backup SME for one or more services or processes. Location - Berlin, Germany (fully from the office) What You'll Be Doing * Prioritize tickets based on ticket type, number of users affected, and business impact * Overall ticket queue triage and routing to ensure requests to IT are acknowledged and resolved appropriately and timely, and at the correct tier of support * Create and maintain internal documentation for the team to use as a guide to delivering standard, compliant IT services and solutions * Create, update, and manage support tickets, ensuring accurate documentation and timely resolution * Follow standard operating procedures for incident management, request fulfillment, and service delivery * Create or oversee the creation of expanded self-service options for NinjaOne end-users, including user-facing knowledgebase * Oversee/maintain IT request catalog and underpinning list of IT-supported services * Serve as the first point of contact for technical support requests via ticketing system, email, phone, or chat * Support onboarding and offboarding activities, including device preparation, account setup, and access removal * Other duties as needed ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Let developers develop again](https://www.wearedevelopers.com/videos/463-let-developers-develop-again) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)