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# IT Service Manager (IAM, Cybersecurity) - 100% Remote, Spain

- **Company:** UST
- **Location:** UK (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Cyber Security, Identity and Access Management, Internetworking, PCI Data Security Standards
- **Published:** June 29, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=38ace875f5a87a29

## About the Role

* More than 3 years of experience with IAM controls & access governance (user access, policies & procedures)
 * Service level assessment and management.
 * Previous experience with third party engagement.
 * Familiar with ITIL concepts and methodology.
 * Strong understanding of IT and Cyber BAU operations and change management.
 * Experience working in a regulated environment.
 * Experience managing a team.
 * Data analysis and reporting skills relating to vendor performance metrics and cost savings exercises.
 * In-depth knowledge of data privacy laws and industry standards such as GDPR, PCI DSS, NIST Cybersecurity Framework, and ISO/IEC 27001.
 * The ability to negotiate and manage contracts and Service Level Agreements (SLAs) that include specific cybersecurity clauses, breach notification timelines, and audit rights, etc.

English C1

100% Remote

## Description

* Oversee the operation and effectiveness of IAM controls, ensuring proper access governance and compliance with policies.
 * Manage service delivery of cybersecurity services, including monitoring SLAs, performance, and quality of third-party vendors.
 * Coordinate with internal teams and external providers to resolve escalations and ensure continuous service improvement.
 * Ensure alignment with ITIL practices and support IT/Cyber BAU operations and change management processes.
 * Define, implement, and maintain access control policies and procedures aligned with business and regulatory requirements.
 * Support risk management activities, including risk assessment and compliance within a regulated environment.
 * Lead reporting and data analysis related to service performance, vendor metrics, and cost optimisation initiatives.


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