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# Functional Product Owner (Reporting & Insights) - Remote

- **Company:** UST
- **Location:** UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Business Analytics Applications, Confluence, JIRA, Scrum Methodology, Release Management, Tools for Reporting
- **Published:** June 29, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=3a3f75de7f4adfc5

## About the Role

Do you have experience in Scrum?, * Proven experience in Product Ownership, Functional analysis and Reporting and analytics solutions

 * Strong understanding of Operational KPIs, Reporting frameworks, Omnichannel customer service environments
 * Experience translating business requirements in Product backlog items
 * Experience working with BI and analytics teams in Agile delivery environments
 * Drive functional alignment across stakeholders

Skills & Competencies

 * Strong analytical and business-oriented mindset.
 * Ability to understand operational processes, identify analytical opportunities and translate them into business insights
 * Strong communication and stakeholder management skills
 * Ability to work autonomously in a complex and cross-functional environment.
 * Strong prioritization and roadmap management capabilities.
 * Experience working in Agile environments (Scrum, Kanban).
 * Ability to manage multiple stakeholders and Global versus local demands
 * Strong documentation and functional definition skills.
 * Ability to work in global and multi-country product organizations.
 * English Proficiency, business analysis,agile,jira,confluence,english

## Description

The selected candidate will be responsible for defining and evolving the end-to-end analytics, reporting, and operational insights capabilities used across Contact Centers, Branches, Commercial Campaigns, Customer Operations, and Customer Experience domains., * Own the functional vision and roadmap of the Reporting & Insights solution within the Foundations tower.

 * Define and prioritize Reporting capabilities, Operational dashboards, Realtime monitoring views and Analytical use cases
 * Translate business and operational needs into Functional definitions, User stories and requirements
 * Collaborate with country programs to (1) understand operational needs, (2) Identify reusable global capabilities, (3) Evaluate local requirements versus global product opportunities
 * Coordinate with technical teams and participate actively in backlog prioritization, release planning, functional validation and Stakeholder management
 * Maintain functional documentation updated in Confluence and Jira


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