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# 3rd Line Engineer 24/7

- **Company:** Ekco
- **Location:** Milton Keynes, UK (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Microsoft Exchange Server, Windows PowerShell, Remote Desktop Services, Remote Service Software, Microsoft SharePoint, Microsoft InTune, Vmware
- **Published:** June 29, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=762292fdc4d30d0d

## About the Role

Do you have experience in VMware?, 5+ years of experience in remotely supporting our technologies, including;

 * Microsoft 365 administration and licensing
 * Microsoft AVD & Remote Desktop
 * Microsoft Active Directory & Entra ID
 * Microsoft Exchange & Exchange Online
 * Microsoft Intune & Group Policy
 * Microsoft SharePoint and OneDrive
 * Microsoft Teams
 * End-user Devices and Desktops
 * On-Premise Networking
 * VMware
 * Customer centric with great people skills
 * Proactive and positive approach to problem solving and client interaction
 * Experience with PowerShell
 * Experience with ITSM and remote support tools
 * MD-102 or MS-700 or SC-300 or similar certification

Desirable
*
Experience of virtualised Microsoft environments

 * ITIL Foundations certification
 * MS-102 certification

Personal Qualities:

 * Resilient to change
 * Takes pride in providing a high level of service
 * Strong attention to detail
 * Ability to work under pressure and handle difficult situations
 * Impeccable time management skills with the ability to prioritise effectively

## Description

Day-to-day at Ekco, As a 3rd Line Engineer on the 24x7 Service Desk, you will be the subject matter expert of our Service Desk team. You will be responsible for designing, implementing and supporting advanced solutions across our support technologies. This role acts as the final escalation point for complex issues, drives automation and governance, and contributes to strategic initiatives that enhance our support services and customer experience.

This is a shift-based position, with a 4-days on, 4-days off pattern and a requirement to work either days or nights, including bank/public holidays.

What you'll be responsible for


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