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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Onsite Software Support Specialist - **Company:** Brock Solutions - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, Failover Clustering, Web Servers, Virtual Private Networks (VPN), Microsoft SQL Server, Windows Servers, Smartsuite, Software Engineering, Virtual Local Area Networks, Web Services, Network Routers, Firewalls (Computer Science), Information Technology - **Published:** June 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=c8d509319d269e52 ## About the Role Do you have a valid Driving License license?, Do you have experience in VPN?, Diploma or Degree in Information Technology, Computer Analyst, Engineering or related Field. Knowledge in the following is considered an asset: Windows Servers Windows Failover Clustering or other high-availability technologies Web Servers and Web Services Android Microsoft SQL Server (Administration, and basic queries) Azure or other cloud hosting solutions Basic networking fundamentals (VLANs, firewalls, VPNs, and routers) Mobile Device Management solutions Previous work experience in airport IT or field services is considered an asset but not required. Additional language skills are an asset. Other Requirements: Ability to obtain and maintain a Heathrow Airport Limited Identification (HAL ID) Pass. Full, valid driving licence (required to obtain an Airside Driving Permit); we'll consider reasonable adjustments., This appointment is subject to the ability to obtain a valid LHR [Airside/Landside] badge. This process includes a criminal record check (DBS) and a 5-year checkable employment/education history. Applicants must have the legal right to work in the UK; and employment is subject to standard right-to-work checks as set out in Home Office guidance. New grads are welcome to apply. If you have graduated within the last 3 years, please also submit a soft copy of your transcript (unofficial copy is fine). ## Description Work onsite daily at London Heathrow Airport, representing Brock Solutions as the first point of contact for SmartSuite technical incidents. Quickly troubleshoot hardware issues across a vast multi-terminal network of workstations, scanners and other peripheral devices. Become a SmartSuite product specialist, acquiring airport domain, field operations and application knowledge to triage reported software issues. Serve as a visible, trusted point of contact for our customers; working with end users in the field, presenting monthly service reviews and participating in key events with the wider airport community. You will receive incidents for local customers, as well as handle remote cases as part of our continuous global coverage support model. Please note that this position is part of a 7:00 AM to 11:00 PM GMT onsite coverage rotation. However, schedule adjustments may be necessary to provide customer support for occasional overnight and weekend shifts. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Developer Time Is Valuable - Use the Right Tools - Kilian Valkhof](https://www.wearedevelopers.com/videos/1792-developer-time-is-valuable-use-the-right-tools-kilian-valkhof) - [Get ready to Rustle](https://www.wearedevelopers.com/videos/698-get-ready-to-rustle) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Rust Beyond Systems: Revolutionizing Web Development](https://www.wearedevelopers.com/videos/1111-rust-beyond-systems-revolutionizing-web-development) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)