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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Release Manager - **Company:** Nourish Care - **Location:** Bournemouth, UK - **Contract:** Permanent contract - **Skills:** Agile Methodology, Software as a Service, Systems Development Life Cycle, Release Management, Software Engineering - **Published:** June 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=e24264dd79350245 ## About the Role Do you have experience in SDLC?, * Experience: * Established experience in a Release Management, Programme Management, or Product Operations role within a SaaS or software environment. * A strong instinct for the customer experience of a release, with the ability to connect internal process decisions to external customer impact. * Technical/Functional Alignment: * Exceptional written and verbal communication skills, with the ability to translate complex release information for a range of audiences. * Proven ability to align multiple functions around shared release goals, manage competing priorities, and hold teams to agreed processes. * A systematic approach to building consistency, comfortable defining playbooks, templates, and operating models and getting teams to adopt them. * Experience running structured customer beta or early adopter programmes is highly desirable. * Comfortable working within Agile development environments, with an understanding of the SDLC. * Sector Interest: A genuine interest in the UK social care sector and how technology can improve interoperability. * Mindset: A pragmatic, collaborative, and warm approach to problem-solving. ## Description The Release Manager plays a critical role in ensuring that new features and product releases reach customers in a consistent, high-quality, and well-coordinated way. This is a high impact role and sits at the intersection of the Nourish R&D and GTM teams. The Release Manager is the connective tissue between internal release readiness and the customer experience of receiving a release. They are responsible for the standards, coordination, and communication that determine how a release lands, and for ensuring that every function with a stake in that outcome is aligned, informed, and prepared. Key Responsibilities * Release Quality & Customer Readiness * Define and own release readiness criteria, ensuring all releases meet quality and customer experience standards before reaching customers. * Establish and enforce controls around feature flagging, customer segmentation, and communications accuracy, preventing incidents such as features being enabled for customers contrary to communicated expectations. * Partner with Product and Engineering to ensure quality gates are embedded into the release lifecycle, with clear sign-off processes before go-live. * Champion the customer perspective throughout the release process, ensuring releases are safe, coherent, and well-communicated from the customer's point of view. * Beta & Early Adopter Program (EAP) Management * Own end-to-end management of Beta and Early Adopter Programs, including customer selection, onboarding, feedback collection, and synthesis. * Work closely with Product Managers to translate beta insights into release decisions and ensure learnings are fed back into the product roadmap. * Act as the primary point of contact for beta customers during the programme, managing expectations and ensuring a high-quality experience. * Define the criteria for graduating features from beta to general availability, in alignment with Product and Customer Success. * GTM Coordination & Sales Enablement * Own the release plan and ensure all artifacts sitting closer to R&D, including release notes, internal briefings, rollout plans, and feature documentation are accurate, timely, and accessible to all relevant teams. * Work in close partnership with Product Marketing, who own sales enablement materials and market-facing communications, to ensure a clear and agreed handoff point between the two teams. * Establish shared templates and handoff processes with Product Marketing to ensure nothing falls between the two teams without a named owner. * Ensure GTM teams, including Sales, Customer Success, and Marketing, are fully briefed and equipped ahead of every significant release, with RM and PMM jointly accountable for that readiness. * Cross-Functional Release Coordination * Own the release coordination process across Product, Engineering, Implementation, Customer Success, Sales and Marketing, ensuring all functions are engaged at the right time. * Mandate and manage earlier engagement of the Implementation team in the release lifecycle, establishing a defined trigger point for their involvement to prevent late-stage delays. * Facilitate release planning ceremonies and cross-functional checkpoints, maintaining momentum and resolving blockers across teams. * Drive a consistent operating model for how Release Managers and Product Managers work together, including shared cadences, templates, and escalation paths, reducing the current inconsistency experienced by GTM teams and customers. * Release Communication & Business Alignment * Maintain comprehensive, real-time release documentation, including plans, timelines, dependencies, and decisions, accessible to all relevant stakeholders. * Own the communication of release updates across the business, ensuring outputs from planning forums (including the quarterly Product/Engineering offsite) are translated into clear communications for GTM, CS, and Leadership. * Provide proactive, audience-appropriate communications throughout the release cycle, ensuring no function is caught off guard by a release. * Release Metrics, Success Criteria & Adoption * Ensure that measurable success criteria and impact metrics are defined for every significant release, established early in the lifecycle and aligned across Product, Customer Success, and GTM. * While post-release adoption is owned by Product Managers, the Release Manager plays an active role in ensuring the conditions for adoption success are in place before go-live. * Track and report on release quality KPIs, including customer impact, feature adoption rates, and incident rates, using data to drive continuous improvement. * Facilitate retrospectives and post-release reviews, capturing lessons learned and feeding them back into future release planning. * Process Consistency & Continuous Improvement * Own and continuously improve the standard release management playbook, ensuring all Release Managers are operating to a consistent process regardless of which Product Manager they are paired with. * Identify and eliminate inefficiencies in the release lifecycle, working with cross-functional teams to streamline workflows and reduce manual intervention. * Champion tooling and automation opportunities that improve the reliability, speed, and consistency of releases. ## Related Videos - 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