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# IT Support Field Engineer

- **Company:** Obsidian Networks Ltd
- **Location:** Chester, UK
- **Experience:** Experienced
- **Salary:** £28,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Online Services, VoIP, Networking Hardware, Microsoft Office, Network Planning and Design, Routing, Microsoft SharePoint, Firewalls (Computer Science)
- **Published:** June 29, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=50e63f990bdd43ef

## About the Role

· Previous experience within a similar role within an MSP environment and field work

· Experience installing hosted VoIP including 3cx, Yeastar

· Experience with Microsoft cloud-based services, including 365, SharePoint, OneDrive and Teams and MS Office Suite

· Networking/Routing/Firewall experience

· Project experience of network design, implementation and troubleshooting

· Full clean driving license for use of the company vehicle, at times you may need to use your own vehicle, mileage can be reclaimed, * GCSE or equivalent (preferred), * Technical support: 2 years (preferred)

 * Customer support: 2 years (preferred)

## Description

As a key person within the team infrastructure no two days will be the same and you will have input to a wide variety of projects.

What will you be doing?

· Liaising with clients and providing on-site support, installations, maintenance and upgrades

· Installation and maintenance/testing of Cat 5/6 cabling

· Hosted VOIP setup & installations including roll out of phone systems, handsets and door entry systems (3cx)

· CCTV Installations

· Installations of networking equipment

· Responding to faults and replacing equipment

· Servicing and upgrading of IT products and services

· Working hours - Monday-Friday 8.30am-5pm

· Part of 24/7 on call rota

· Occasional requirement to attend our datacentres in Chester and Leeds

· Continuous learning, undertake training on bespoke software and hardware partnerships that the company has

As a customer focused business, we are looking for our field engineers to be a representation of the company culture always ensuring we are offering the customer what is best for their needs and requirements


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