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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Evergreen - ServiceNOW Product Owner (JR0609978) - **Company:** WorldPay - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Agile Methodology, Scrum Methodology, Technical Debt, Servicenow - **Published:** June 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=c7a33307e2c50d2d ## About the Role Do you have experience in ServiceNow?, Do you have a Bachelor's degree?, * Proven ServiceNow Product Owner or BA experience in a large enterprise environment * ServiceNow CSA certification (desirable) * Demonstrable experience writing high-quality user stories with clear acceptance criteria in an Agile delivery environment * Experience facilitating requirements workshops and stakeholder sessions at senior level * Strong analytical and problem-solving skills - able to decompose complex business problems into deliverable platform solutions * Excellent written and verbal communication skills - able to present confidently to senior leaders and non-technical stakeholders * Comfortable operating in a matrixed, fast-changing enterprise environment with competing priorities * CIS certification is a strong advantage Ready to take your career global?, * A bachelor's degree plus 5+ years of relevant experience or the equivalent combination of education, training, or work experience * Proven ServiceNow Product Owner or BA experience in a large enterprise environment * Demonstrable experience writing high-quality user stories with clear acceptance criteria in an Agile delivery environment * Experience working in Agile environments, including backlog management, sprint ceremonies, and prioritisation frameworks * Experience facilitating requirements workshops and stakeholder sessions at senior level * Strong analytical and problem-solving skills - able to decompose complex business problems into deliverable platform solutions * Excellent written and verbal communication skills - able to present confidently to senior leaders and non-technical stakeholders * Comfortable operating in a matrixed, fast-changing enterprise environment with competing priorities It's a bonus if you have * ServiceNow CSA certification * CIS certification is a strong advantage ## Description * Own and maintain a prioritised product backlog across assigned ServiceNow modules, ensuring stories are well-defined, estimated, and ready for sprint delivery * Translate complex business requirements from senior stakeholders into clear, testable user stories with defined acceptance criteria * Lead backlog refinement sessions with delivery teams, challenging ambiguity and driving clarity before work enters sprint * Define and manage the platform roadmap in alignment with organisational strategy and technology governance priorities * Make confident prioritisation decisions that balance business value, technical debt, regulatory compliance, and platform stability Stakeholder Engagement and Governance * Build and maintain trusted relationships with senior business stakeholders * Facilitate requirements workshops, process discovery sessions, and sprint reviews with cross-functional teams * Navigate complex stakeholder dynamics in a large enterprise environment, managing competing priorities with clarity and confidence * Represent the voice of the business in all platform decisions, ensuring user needs remain central to delivery choices Platform Delivery and Quality * Work closely with the ServiceNow development team to ensure solutions are technically sound, scalable, and aligned with platform best practice * Lead user acceptance testing for new features and enhancements, coordinating business sign-off before release * Manage platform release cycles in collaboration with the technical team, ensuring changes are communicated clearly to affected stakeholders * Identify and escalate risks and dependencies that could impact platform delivery or business continuity, Make your mark at one of the biggest names in payments. We're looking for a ServiceNow Product Owner to join our ever-evolving ServiceNow Platform team and help shape the future of global commerce. What you'll own * Own and manage the ServiceNow product backlog, ensuring alignment to business priorities, service outcomes, and strategic roadmap * Translate stakeholder requirements into clear, high-quality user stories, acceptance criteria, and deliverables * Drive prioritization and sprint planning with engineering teams, balancing technical debt, enhancements, and business demand * Lead stakeholder engagement, ensuring transparency, expectation management, and value delivery across business units * Ensure UAT, release readiness, and quality governance are consistently applied, supporting successful adoption and minimal disruption ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [Resolving technical debts in software architecture](https://www.wearedevelopers.com/videos/1680-resolving-technical-debts-in-software-architecture) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [From Punch Cards to AI-assisted Development](https://www.wearedevelopers.com/videos/611-from-punch-cards-to-ai-assisted-development) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to Respond to the “Why Do You Deserve a Promotion?” Question](https://www.wearedevelopers.com/magazine/416-how-to-respond-to-the-why-do-you-deserve-a-promotion-question) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026)