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# Technical Support Manager

- **Company:** Fugro
- **Location:** Aberdeen, UK
- **Contract:** Permanent contract
- **Skills:** Knowledge Management, System Testing, Real Time Systems, Data Analytics
- **Published:** June 29, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=9b34f39951e57bd7

## About the Role

Do you have experience in Technical support?, * Experience working in a technical support or systems environment;

 * Experience of system testing, diagnostics or commissioning;
 * Knowledge of maritime systems, uncrewed systems or similar technologies;
 * Strong organisational and communication skills;
 * Experience leading or supporting technical teams;
 * A proactive and structured approach to problem solving.

Desirable:

 * Experience with uncrewed surface vessels;
 * Experience working with real-time systems or sensor integration;
 * Experience of process improvement or service delivery frameworks;
 * A people-focused and inclusive leadership style.

## Description

Fugro is a global leader in geo-data, helping our clients design, build and operate their assets in a safe, sustainable and efficient way., We are looking for a technical support manager to lead the delivery of technical and operational support for our uncrewed surface vessel (USV) systems within Seakit.

This role plays a key part in improving the performance, reliability and uptime of our systems. You will lead a team of technical support engineers and work closely with engineering, operations and product teams to deliver structured, high-quality support. You will also drive improvements in processes, systems and ways of working, helping to move the function towards a more proactive and data-driven approach.

Key Responsibilities

In this role, you will:

 * Lead, coach and develop a team of technical support engineers, fostering a collaborative and accountable environment;
 * Ensure the timely and accurate delivery of technical support to internal and external stakeholders;
 * Act as the escalation point for complex technical issues;
 * Manage priorities, workload and resource allocation across support activities;
 * Develop and improve technical support processes, including ticketing, troubleshooting and escalation;
 * Drive knowledge management and ensure effective documentation of issues and solutions;
 * Analyse support data to identify trends and implement continuous improvement initiatives;
 * Work closely with engineering, commissioning and operations teams to resolve issues and improve system performance.


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