> Markdown version of [/jobs/ext/730112-help-desk-level-2-technician-msp](https://www.wearedevelopers.com/jobs/ext/730112-help-desk-level-2-technician-msp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Level 2 Technician MSP

- **Company:** Waytek, Inc.
- **Location:** Cherry Hill, NJ, United States
- **Salary:** $45,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Amazon Web Services, Microsoft Azure, Backup Devices, Cloud Computing, Dynamic Host Configuration Protocol, RAID, Domain Name System (DNS), Email Filtering, VMware ESX Servers, Firmware, Hyper-V, Internet Protocol Security (IP SEC), Virtual Private Networks (VPN), Windows PowerShell, Azure Active Directory, SQL Databases, Virtual Local Area Networks, Network Routers, Firewalls (Computer Science), Backend, Microsoft InTune, 3-tier Architectures, Firewall Services Module, Veeam, Vmware
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=34c12e85744fe6dc

## About the Role

Do you have experience in Vendor communication?

## Description

We are seeking a Help Desk Level 2 Technician with exposure to Level 3 responsibilities. This role bridges Tier 1 frontline support and Tier 3 infrastructure troubleshooting. You'll handle escalated issues, perform advanced diagnostics, and assist with infrastructure-level tasks to ensure timely resolution of complex problems.
Key Responsibilities
Advanced Troubleshooting

 * Resolve complex issues involving:
 + Email: Organizational delivery issues, recognizing and mitigating compromises, Conditional Access policies, Barracuda/Mimecast/etc. Spam filtering
 + Active Directory: Folder/user/security group/service account management, GPO/DNS/DHCP creation/management/troubleshooting, RADIUS
 + Software: Advanced crash diagnostics, installation/uninstallation issues, advanced error resolution troubleshooting, mass deployment via ConnectWise Automate
 + Hardware: ESXi/Hyper-V operational troubleshooting (not implementation), BSOD/PSOD analysis, advanced printing/scanning issues, advanced fax issues, RAID troubleshooting, non-scripted SQL troubleshooting
 + Cloud: Entra/Azure/Intune, AWS familiarity/troubleshooting/vendor communication, MDM
 + PowerShell: Experience with 365/Teams PowerShell, AAD/Entra PowerShell, generic scripting
 + Network: VLAN, IPSec/SSLVPN, firewall/switches/routers/VPN troubleshooting, ISP troubleshooting
 + Security: Endpoint security policies, MFA enforcement, compliance checks, A/V monitoring, compromise/mitigation risk assessment and handling
 + Backups: Veeam B&R, Veeam CC, Datto

Tier 3 Collaboration

 * Assist with infrastructure projects such as firewall configuration, virtualization (Hyper-V/VMware), and backup solutions.
 * Participate in advanced troubleshooting for 365/Entra/Intune and AWS environments.
 * Assist as needed with backend management.
 * Assist with environmental updates required afterhours (firewall firmware, etc.)

Projects Assistance

 * Ability to assist with mass deployments as needed both during business hours and afterhours.
 * Ability to assist in projects that feature severe troubleshooting issues during deployment.

Ticket Management

 * Create, update, and/or split multi-issue tickets in ConnectWise.
 * Track and record all time entries and communication with clients.
 * Maintain client documentation and monitor ticket progress to meet SLA requirements.

On-Call Rotation

 * Participate in scheduled on-call shifts to provide after-hours support for critical issues.
 * Respond promptly to alerts and client emergencies during on-call periods.


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Walking Into The Era of Supply Chain Risks](https://www.wearedevelopers.com/magazine/106-walking-into-the-era-of-supply-chain-risks)
- [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)
- [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents)
- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)
- [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)