> Markdown version of [/jobs/ext/730124-desktop-support-engineer-greensboro-north-carolina](https://www.wearedevelopers.com/jobs/ext/730124-desktop-support-engineer-greensboro-north-carolina). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Engineer - Greensboro - North Carolina

- **Company:** Axiom
- **Location:** Greensboro, NC, United States
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Backup Devices, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Network Connections, Software Deployment, Wide Area Networks, Wi-Fi Technology, Enterprise Software Applications, Peripherals, Laptops, User Administration, Servicenow
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fdec4d177b292867

## About the Role

Do you have experience in macOS?, We are seeking an experienced IT Desktop Support Engineer with strong technical troubleshooting skills and the ability to provide high-quality end-user support. The ideal candidate will have hands-on experience managing desktops, laptops, peripherals, software, and basic network tasks in a professional environment., Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Strong knowledge of Windows 10/11, macOS, and common enterprise applications.

Experience with Active Directory, Office 365, and basic networking concepts.

Familiarity with ITSM/ticketing tools (ServiceNow, Jira, etc.).

Strong communication, customer service, and problem-solving skills.

## Description

* Provide Level 1 and Level 2 desktop support to end users (Windows & macOS).
 * Install, configure, and troubleshoot hardware such as laptops, desktops, printers, and mobile devices.
 * Support software installations, updates, and application troubleshooting.
 * Perform user account management in Active Directory, Office 365, and other platforms.
 * Handle network connectivity troubleshooting including LAN/WAN, VPN, and Wi-Fi issues.
 * Manage ticketing system tasks, ensuring timely updates and resolution.
 * Assist in device imaging, backups, and asset inventory management.
 * Collaborate with remote IT teams and escalate issues when required.
 * Maintain documentation of processes, configurations, and issues.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [AX is the only Experience that Matters](https://www.wearedevelopers.com/videos/1404-ax-is-the-only-experience-that-matters)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)

## Related Articles

- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)